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Meaningful performance reviews in the COVID environment

11 February 2021

Critical for employee management, performance reviews have always been an important conduit for leaders to guide teams toward mutually rewarding outcomes. COVID has been a catalyst to reinvent the future of work – especially for those managers committed to taking the opportunity to make things better than they were before. Along with work practices and … Continued

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How the UK’s Financial Conduct Authority case will have Global Ramifications

10 February 2021

The Supreme Court of the United Kingdom recently ruled in favor of policyholders required to close as a result of government lockdowns, with costly and wide-reaching ramifications likely for the carrier industry. We knew early in the pandemic that the fallout of COVID-19 would cause considerable change in claims trends and risk exposure in the … Continued

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Webinar recap: Surge Response – Harness Your Bench Strength and Improve Service Outcomes

10 February 2021

“Mother nature doesn’t care about COVID”, said Winsbury. “It’s never ending, and it never stops.” “We’ve seen a variety of insurable events – catastrophes, weather events, travel interruptions, volcanic eruptions, fuel contamination events, recessions, even the collapse of major insurers.” “And we’re seeing rising insurance costs due to the ever-increasing footprint of us as humans.” … Continued

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Disrupting the Social Inflation Cycle

10 February 2021

This phenomenon is casting a heavy influence on many outcomes and costs across the global carrier industry and has no easy solution. While the factors that contribute to Social Inflation (SI) are certainly not new, the true impact of the SI cycle is not well understood by many in the industry. So, let’s start at … Continued

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Best practice: Enhancing the Client Experience – the cost of kindness

20 January 2021

Here are Gallagher Bassett’s Senior Vice President, Carrier Practice, Joseph Berrios, insights into the importance of empathy in the claims process, and how carriers can balance kindness against cost for long-term gain. Q) Do you think there’s a need for a consistent approach to managing the customer experience across the industry? Joseph Berrios (JB) Yes. I … Continued

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Webinar Recap: Innovate to Meet Evolving Customer Expectations

18 January 2021

In November, our Chief Executive Officer- North America, Mike Hessling, led the latest webinar in our Opportunities and Outcomes series, ‘Innovate to Meet Evolving Customer Expectations and Deliver Improved Outcomes.’ Along with our Carrier Practice Leadership team, he shared his thoughts on how carriers can improve the client experience while taking control of the total … Continued

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Global spotlight: What we’ve Learned from La Niñas and El Niños

18 January 2021

Scott Newland, General Manager – Government and Long-Tail Claims, has worked through many of these severe weather events and shared his top tips for carriers. Q) What do we typically see during a La Niña or El Niño event? Scott Newland (SN) Typically for an El Niño we see an increased risk for widespread, damaging … Continued

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The New Virtual Normal

18 January 2021

Here are our top tips for performing in a challenging, changing, and virtual insurance landscape. Put a face to the name Virtual does not have to mean you lose the chance to connect with your team and customers. Many workplace cultures were shaken by the rapid shift to working from home and both new starters … Continued

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Wrapping Things Up for the Holidays

11 December 2020

File resolution is on everyone’s wish list – and prioritizing case closures delivers dividends for all involved that far exceed finishing the year with a clean desk: Claimants gain the certainty of resolution, receive their funds, and can enjoy the holiday season without the pressure of their lingering claim. Importantly, receiving fair compensation for their … Continued

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When COVID is contracted in the workplace: the impact on workers’ compensation

18 November 2020

Employers and carriers alike are preparing for an onslaught of lawsuits and claims relating to failures to meet health and safety obligations for employees who contract COVID-19 in the workplace, or over the course of carrying out their duties. Is COVID-19 a compensable workplace injury? With legislation varying by state and contract conditions, by and … Continued

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Overcoming Legacy IT Infrastructure Challenges

26 October 2020

One of the bigger challenges in legacy system infrastructure is that it is often crafted to solve a specific set of parameters relevant – and restricted – to a moment in time. The result of this often means a lack of support as the businesses evolves away from the requirements the package was initially developed … Continued

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