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When COVID is contracted in the workplace: the impact on workers’ compensation

18 November 2020

Employers and carriers alike are preparing for an onslaught of lawsuits and claims relating to failures to meet health and safety obligations for employees who contract COVID-19 in the workplace, or over the course of carrying out their duties. Is COVID-19 a compensable workplace injury? With legislation varying by state and contract conditions, by and … Continued

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Overcoming Legacy IT Infrastructure Challenges

26 October 2020

One of the bigger challenges in legacy system infrastructure is that it is often crafted to solve a specific set of parameters relevant – and restricted – to a moment in time. The result of this often means a lack of support as the businesses evolves away from the requirements the package was initially developed … Continued

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The do’s and don’ts of outsourcing

27 September 2020

Mr Hessling is North America’s Chief Executive Officer for the global provider of risk and claims management services after being appointed to the role in February this year from Chief Client Officer, and has been a driving force behind the company’s burgeoning Carrier Practice, focused on the unique needs of serving carrier clients with outsourced … Continued

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Post pandemic insurance: What’s next for the insurance industry?

27 September 2020

While there have been many major events across the decades, there has never been a year like 2020 – with a major bushfire season, storm events and now a global pandemic. The buzz word of 2020 is unprecedented, yet this sentiment holds true. This year every business has been racing to adapt to the latest … Continued

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Three Ways Insurers’ lives will be transformed in 2021

27 September 2020

So, how will this fast-tracked movement towards digitization impact the industry? Here are three key trends we expect to see expand into 2021: 1.Increased Transparency Given the way technology has led to mass innovation across a variety of industries, it’s now giving providers a chance to specialise and provide more tailored niche service solutions. As … Continued

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6 mega trends defining the new reality for carriers

27 September 2020

The Health Hurdle Operating a commercial enterprise in the midst of a global health pandemic has forced businesses to closely consider their practical health operations from guidelines to strictly enforced rules. This comes into play in managing our own workplaces – offsetting risk and reward with a greater emphasis on the role of our people … Continued

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5 biggest growth opportunities for carriers in 2021

27 September 2020

Over the course of the study, the top 20 per cent of carriers generated an annual average profit of $764 million, compared to just $26 million for the middle 60 per cent. After four years of observing the haves and the have nots, the McKinsey team identified five key ‘moves’ for insurance carriers wanting to … Continued

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All you need to know about outsourcing your insurance claims management

27 September 2020

Increased business outcomes and competitive advantage The customer experience can have a direct impact on your bottom line, with unhappy customers increasing administrative burden and ultimately ‘voting with their feet’ by departing in search of another provider. With the resourcing capacity for everything from introducing new products to managing a surge in claims, third-party administrator … Continued

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GB’s carrier executives address top industry challenges

27 September 2020

Earlier this year, we had the opportunity to put questions to the global leaders of Gallagher Bassett, capturing their thoughts on the challenges – and tactical solutions – facing the insurance industry. Our panel consists of: Michael Hessling, Chief Executive Officer – North America Jon Winsbury – Executive Vice President, GB International Craig Furness – … Continued

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Global spotlight: How natural disasters shaped Australia & New Zealand’s insurance industry (earthquakes and storm events)

27 September 2020

As surge events and matters of business interruption are increasing, let’s examine how the Asia Pacific region responds to these events and learn how a similar approach can be best applied no matter where you are. Transitioning focus from post-event costs to prevention In the past, catastrophe and natural disaster insurance have been the main … Continued

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Let’s face it, you need the right person to manage a crisis

27 September 2020

For the insurance industry, the financial implications of the last 12 – 18 months have been a litmus test: from the HIH scheme collapse, to those insurers and third-party administrators (TPAs) better resourced to ride the waves after making sound investment in predictions that ultimately paid off. This year more than ever we’re seeing the … Continued

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