In the findings of our annual global Claims Insights survey, it was clear that concern around the impact of legacy claims has reached new heights and emerged as one of the major challenges on carriers’ minds for the year ahead.
In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Irina Simpson, Alma Magana, Margaret Viss, and Kathy Doyle in a roundtable discussion exploring how our experts deliver claims and client service excellence every day.
We are pleased to announce that the third annual edition of our much-anticipated whitepaper, The Carrier Perspective: 2025 Claims Insights, is now available to download.
At the end of each year, our dedicated Carrier Practice Team prepares for the important strategic undertaking of putting together our annual whitepaper, The Carrier Perspective.
We’re proud to have seen it become a global resource for carriers as they navigate the year to come and make important decisions that shape the future of their businesses and the industry.
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