Carriers are under pressure to grow profitably which can be a challenge due to the high fixed operational costs associated with maintaining an in-house claims function. However, it is possible to redeploy your capital toward the expansion and growth of your business by streamlining your cost structure through a strategic partnership with Gallagher Bassett.
Our dedicated Carrier Practice is a cost-effective solution that can flex with the ebbs and flows of your business.
We deliver complete claims management solutions aligned to your specific goals for enhanced operational efficiency and focused scalability freeing up capital to fuel growth.
Why not tap into Gallagher Bassett’s specialized carrier expertise, talent pool, and performance tools to grow and expand in line with your strategic objectives.
Increase your profitability through the superior outcomes powered by Gallagher Bassett’s best-practice claims management and cost containment strategies, which will:
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology. Explore our solution and services today.
In times of uncertainty, insurance carriers can remain resilient and continue to grow by stabilizing, reimaging, and transforming their operations.
Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the challenges and expectations of an evolving insurance industry. Explore five challenges and how to meet them head on.
Discover our tailored approach to meet the priorities of mutual and mid-market carriers.
Discover new opportunities to drive business productivity, growth and expansion.
In 2010, Gallagher Bassett (GB) was engaged by a publicly traded multinational carrier to provide claims administration support across their property and casualty lines of business. Over the next few years, our partnership grew to where GB was managing over 1,000 new claims a year.
As the enterprise faced challenges in writing more business in new jurisdictions, GB proved to be a reliable resource by serving as an extension of their brand. This
support enabled the enterprise to profitably grow by offering the flexibility of a variable expense claims strategy, versus committing precious capital to carrier-owned resources and the real estate required in these new markets.
A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience.
Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.
Insurance carriers with open claims have been under pressure to improve their capital management and operational efficiency for years. This strain has prompted the strategic reviews of portfolios, particularly in situations where retaining discontinued or non-core business incurs a disproportionate amount of resources. Built on a foundation of claims and risk management excellence, Gallagher Bassett (GB) provides clients with the tailored solutions they need to resolve open claims.
In this situation, a global insurance entity and GB client needed assistance in improving the financial performance of a loss portfolio transfer and create a way to administer those claims efficiently and effectively. GB and the client partnered to develop a strategy rooted in best practices and our industry leading takeover claims management expertise to drive improved financial and operational results.
Now established as a market leader in the Federal Acts niche, GB continues to help clients grow their Federal Lines profit and portfolios by actively providing a dedicated talent pool of expertly trained claims professionals, suited for a tightly regulated and highly competitive market.
In this unique situation, we partnered with a carrier to fill a gap in coverage for international and federal workers while working abroad. Learn how GB’s Federal capabilities were critical to ensure a seamless and relevant approach enabling the carrier to satisfy policyholders and fuel growth.
Earlier this year, Gallagher Bassett’s (GB) Carrier Practice conducted our first MGA Insights survey to uncover the challenges and opportunities facing MGAs, MGUs, program administrators (PAs), and carriers. The results are in, and the key areas of focus include acquiring talent, leveraging AI, improving service quality, and addressing challenges in claims management and premium growth.
The Carrier Perspective: 2026 Claims Insights will be released early next year, providing data-rich insights and invaluable takeaways to help carriers focus for the year ahead. With early results of our 2026 Claims Insights survey showing clear signs of the top challenges on carriers’ minds, our team explores what has changed since the 2025 Claims Insights whitepaper and what carriers need to be prepared for in 2026.
Greg McKenna, National Practice Leader — Public Sector, speaks to Business Insurance about recent reports that declare a rise in student-on-teacher violence and the disconnect between the data and workers’ compensation claims.
Does AI have a role in bringing equity to workers’ compensation claims? For Nikki Jackson, Head of Learning Strategy and Emerging Talent, a human touch in tandem with AI’s vestaile capabilities is still required for the foreseeable future.
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