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Insights Feed

Insights

Delivering Excellence in 2025: Insights from Gallagher Bassett’s Claims and Client Service Experts 

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Irina Simpson, Alma Magana, Margaret Viss, and Kathy Doyle in a roundtable discussion exploring how our experts deliver claims and client service excellence every day.

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Insights

First Look at The Carrier Perspective: 2025 Claims Insights

At the end of each year, our dedicated Carrier Practice Team prepares for the important strategic undertaking of putting together our annual whitepaper, The Carrier Perspective.
We’re proud to have seen it become a global resource for carriers as they navigate the year to come and make important decisions that shape the future of their businesses and the industry.

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Insights

Revisiting The Carrier Perspective: Four Trends to Watch in 2025

With the end of the year fast approaching and our 2025 Claims Insights Survey gaining momentum, our Carrier Practice team revisited the key findings from The Carrier Perspective: 2024 Claims Insights, our in-depth report following our global Claims Insights Survey. Read on to find out how these areas have developed over the past 12 months and where they might be heading next.

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