Amidst a challenging landscape, carriers are facing a rise in complex claims and a talent shortage, making these complex claims more difficult to manage. These interconnected challenges create significant barriers to operational success, both in claims management and development of new talent. We explore the impacts of these challenges, and the strategies organizations can adopt in the face of them.

Charlie Lamberta, EVP — Claims Operations, Liability & Property, speaks to systemic fraud networks growing more sophisticated as an increasing number of claimants are becoming unwitting participants in the insurance fraud schemes of others. Lamberta unpacks four areas that matter most when addressing coordinated fraud and provides important insights into how organizations can stay ahead of emerging fraud tactics.

Our annual whitepaper, The Carrier Perspective: 2026 Claims Insights, cited talent attraction and retention as the top business challenge for the second year in a row. Nikki Jackson, Head of Learning Strategy and Emerging Talent for Gallagher Bassett North America, discusses strategies carriers can employ to overcome the talent shortage and continue achieving superior outcomes.