MGAs and PAs struggle to attract and retain talent due to industry-specific demands, competitive pressures, and evolving expectations, compounded by a shortage of the specialty expertise needed to expand their portfolios.

MGAs and PAs face growing pressure to grow profits, develop new products, enter new markets, and keep pace with technology–all while delivering exceptional service. Gallagher Bassett consistently evaluates these demands to understand the unique challenges that develop as a result and how they affect claims management. Let’s explore four key trends and strategies to address them.