GB experts Jon Stambaugh, Sean Willett, Irina Simpson and Charlie Lamberta examine the critical role of consistently getting the basics done right in the claims process, exploring how a balance between technological innovation and a human-centric approach can drive better outcomes.

Chris Hampshire, VP — Carrier Practice Sales explores how rising litigation, social and medical inflation, and workforce challenges are increasing the complexity and cost of legacy claims. Chris examines the key cost drivers and outlines strategies including early intervention, predictive analytics, specialist claims expertise and faster resolution to reduce exposure and strengthen long-term financial resilience.

As transportation technologies, data processing, and partnership ecosystems become increasingly more digital in operation, carriers expose themselves to cyber incidents that can create complex scenarios involving policyholders across the sector. Christa Johnson, AVP — Cyber, examines five evolving cyber risks affecting the transportation industry and how carriers can understand them to better anticipate claims trends and support policyholders in these events.

As carriers look ahead to 2027, changing customer needs, emerging risks and economic uncertainty are creating new opportunities for growth. Charlie Lamberta, EVP — Claims Operations, Liability & Property, explores how mutual and mid-market carriers can respond by expanding into new coverage areas, industries and geographies, while leveraging data, technology and strategic partnerships to build sustainable capabilities and manage risk.