North AmericaUSA

Legacy Claims Management: Empowering Progress and Growth

Effective solutions and precision in addressing complex legacy claims

Legacy claims management comes with its own set of unique challenges that can hinder carrier growth and drain valuable resources. Gallagher Bassett’s Legacy Practice Group offers a specialized solution designed to help carriers overcome these hurdles and efficiently handle claims associated with discontinued programs.

For legacy claims, reducing costs and expediting outcomes is the key to unlocking operational efficiency and profitable growth. Yet, in an industry where claims talent is scarce and retention is challenging, swiftly processing complex, old, or underperforming claims portfolios is not easily achieved.

Gallagher Bassett’s Legacy Practice Group, composed of dedicated claims resolution experts, stands ready to tackle burdensome older claims from discontinued programs, allowing your talent to instead work on live programs that will drive your business forward. Through cutting-edge claims technology and a laser focus on superior outcomes, we spearhead strategic solutions for legacy portfolios. This approach provides carriers with:

  • Access to the industry’s #1 RMIS suite, Luminos, delivering unparalleled analytics and risk management insights
  • A dedicated Legacy Practice Group offering tailored solutions for your legacy claims portfolio
  • Decades of claims expertise to optimize resources and drive optimal outcomes
  • Seamless integration facilitated by our dedicated Implementation Team, expertly transferring incorporating files trapped in outdated systems

Our dedicated Legacy Practice Group is entirely focused on addressing the unique needs of the legacy claims sector. We don’t just manage claims; we drive results.

Our success stories and measurable achievements demonstrate the positive impact we bring to carriers.

Speak to one of Gallagher Bassett’s Legacy Practice experts to learn more about how you can overcome legacy barriers and unlock long-term success.

What our clients are saying

Our Expertise

0 +
Dedicated Carrier Practice Team Members
0 K
Claims Handled
0 +
Carrier Relationships
$ 0 B
Claims Paid

Award wins


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

Featured Blogs


Three Keys to Sustainable Growth and Achieving Success for Mutuals in 2024

As mutuals step into the landscape of 2024, leading with robust, creative, and strategic planning for long-term success is paramount. The NAMIC 2022 Mutual Factor Report recently highlighted the impressive growth of the mutual insurance industry, setting the stage for mutual carriers to seize opportunities and overcome challenges in the year ahead. In this article, we explore three strategic pillars that will empower mutual carriers to navigate the remainder of the year and set the foundations for growth in 2024.

Read more

The Carrier Marketplace with Jon Stambaugh

Get an exclusive look into the insurance industry’s biggest challenges as Jon Stambaugh, SVP – Carrier Practice, shares upcoming opportunities for carriers moving into the final months of 2023. He also reveals key focus areas for carriers aiming to thrive, reaffirms the attention on the global talent crunch, and spotlights key considerations when seeking strategic partnership opportunities.

Read more

How to Balance Technology with Human Touch for Complex Claims Management

In the ever-evolving insurance industry, the management of complex claims requires a delicate balance between technology and human input. While automation and digital tools have streamlined processes, human connection, and oversight remain indispensable. Joe Berrios, Managing Director – Carrier Practice, delves into advice for striking the right balance between technical and human interaction when managing complex claims.

Read more

Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!