Legacy claims management comes with its own set of unique challenges that can hinder carrier growth and drain valuable resources. Gallagher Bassett’s Legacy Practice Group offers a specialized solution designed to help carriers overcome these hurdles and efficiently handle claims associated with discontinued programs.
For legacy claims, reducing costs and expediting outcomes is the key to unlocking operational efficiency and profitable growth. Yet, in an industry where claims talent is scarce and retention is challenging, swiftly processing complex, old, or underperforming claims portfolios is not easily achieved.
Gallagher Bassett’s Legacy Practice Group, composed of dedicated claims resolution experts, stands ready to tackle burdensome older claims from discontinued programs, allowing your talent to instead work on live programs that will drive your business forward. Through cutting-edge claims technology and a laser focus on superior outcomes, we spearhead strategic solutions for legacy portfolios. This approach provides carriers with:
Our dedicated Legacy Practice Group is entirely focused on addressing the unique needs of the legacy claims sector. We don’t just manage claims; we drive results.
Our success stories and measurable achievements demonstrate the positive impact we bring to carriers.
Speak to one of Gallagher Bassett’s Legacy Practice experts to learn more about how you can overcome legacy barriers and unlock long-term success.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
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A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.
Our annual whitepaper, The Carrier Perspective: 2026 Claims Insights, cited talent attraction and retention as the top business challenge for the second year in a row. Nikki Jackson, Head of Learning Strategy and Emerging Talent for Gallagher Bassett North America, discusses strategies carriers can employ to overcome the talent shortage and continue achieving superior outcomes.
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