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Strategic Growth for Program Administrators and MGAs

We help PAs and MGAs stand out from the competition and achieve successful claims outcomes now and in the future.

In a marketplace filled with opportunities for Program Administrators (PAs) and MGAs, a partnership with Gallagher Bassett (GB) can help enhance your presence and unlock opportunities to scale your business for strategic, long-term growth.

The landscape for PAs and MGAs is competitive, entrepreneurial, and ever-changing, making a successful claims operation key to outpacing the competition. GB delivers superior risk management and claims outcomes through a high-performing and highly specialized claims management function.

We know that specialty lines written through PAs and MGAs require a specialized claims operation to mitigate their risk. GB’s robust team of specialists have the deep technical expertise to manage claims across all lines of coverage, complexity, and specialized liability to help you achieve superior outcomes.

Our partners act with confidence knowing they have:  

  • Access to the right professionals to drive the right outcome: our claims experts work as an extension of your team no matter the location or claims specialty
  • The backing of cutting-edge stewardship and benchmarking capabilities
  • Access to best-in-class teams and systems, including our award-winning RMIS platform, LUMINOS
  • Industry-leading expertise, credibility, and superior claims management
  • Innovation and responsiveness to enhance customer experience

What our clients are saying

Our Expertise

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Award wins


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

Featured Blogs


Three Keys to Sustainable Growth and Achieving Success for Mutuals in 2024

As mutuals step into the landscape of 2024, leading with robust, creative, and strategic planning for long-term success is paramount. The NAMIC 2022 Mutual Factor Report recently highlighted the impressive growth of the mutual insurance industry, setting the stage for mutual carriers to seize opportunities and overcome challenges in the year ahead. In this article, we explore three strategic pillars that will empower mutual carriers to navigate the remainder of the year and set the foundations for growth in 2024.

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The Carrier Marketplace with Jon Stambaugh

Get an exclusive look into the insurance industry’s biggest challenges as Jon Stambaugh, SVP – Carrier Practice, shares upcoming opportunities for carriers moving into the final months of 2023. He also reveals key focus areas for carriers aiming to thrive, reaffirms the attention on the global talent crunch, and spotlights key considerations when seeking strategic partnership opportunities.

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How to Balance Technology with Human Touch for Complex Claims Management

In the ever-evolving insurance industry, the management of complex claims requires a delicate balance between technology and human input. While automation and digital tools have streamlined processes, human connection, and oversight remain indispensable. Joe Berrios, Managing Director – Carrier Practice, delves into advice for striking the right balance between technical and human interaction when managing complex claims.

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