Based on responses from 250 industry leaders across North America, the UK, and Australia, The Carrier Perspective: 2026 Claims Insights offers a comprehensive overview of the trends shaping carrier market and provides actionable strategies for carriers to maintain their competitive edge in 2026.

In an evolving insurance landscape, maintaining claims and client service excellence remains the foundation of success. To mark International Women’s Month in March, Suzanne McCarthy, Danielle Gugliotti, Alma Magana, Emilee Robach, Danielle Spradlin, and Margaret Viss joined our claims and client service roundtable to discuss the key factors shaping the successful delivery of quality service in 2026.

Sean Willett joins Gallagher Bassett’s (GB) Carrier Practice as Senior Vice President — Carrier Practice Strategy & Go-To-Market. In this new role, Sean will lead our Carrier sales and business development efforts as well as spearhead the enhancement of the products and solutions we deliver to our clients.

Introducing our latest AI-powered tools, Email Sentry and Auto Attach, designed to enhance the efficiency of the exceptional claims management services we deliver to our clients.

Our partners at RPS have recently released their 2026 Workers’ Compensation Market Outlook, highlighting key trends reshaping the industry, including medical inflation, litigation challenges, and regulatory shifts. Discover expert insights from our teams to help you effectively manage risks and secure smarter coverage solutions.