As the insurance industry evolves, mutual and mid-market carriers must stay on top of regulations and legislation. With new laws …

The New Year is here, and with it comes new opportunities and challenges for the carrier marketplace. Joe Berrios and Jon Stambaugh share the findings of our 2023 survey and discuss the key themes and top priorities for our partners across the industry this year.

Many critical issues are facing mutual and mid-market carriers right now, including the war on talent, digital transformation, capital constraints, and how to efficiently unlock growth potential. This makes finding the right partner for your business, that not only understands your priorities but also the surrounding landscape, all the more important.

Outsourcing claims management to a third party can be a novelty for carriers, but the dynamic arrival of 2022 means this could be the year to look at the options for doing business differently.

Benchmarking is critical to diagnosing the health of your claims program, but the approach carriers and the insurance industry has taken over the years has varied in effectiveness and relevance.

The manner in which carriers select a robust, effective RMIS has changed a lot in recent years.

As expected, momentum has picked up in the program market in 2021.

In an increasingly competitive market, carriers are often constrained by capital requirements that limit their ability to invest in growth.

As the world begins to move again and we head into the warmer months, there are several worrying trends impacting severity mixes and resourcing for carriers.

Our team shares the highs and lows of increased competition, modelling changes, and an enhanced severity mix as we wrap up the past twelve months. This is our reflection on the year that was, and the ongoing challenges our industry must address in the year to come.

Scott Newland, General Manager – Government and Long-Tail Claims, has worked through many of these severe weather events and shared his top tips for carriers.

Operating a commercial enterprise in the midst of a global health pandemic has forced businesses to closely consider their practical health operations from guidelines to strictly enforced rules. This comes into play in managing our own workplaces – offsetting risk and reward with a greater emphasis on the role of our people as our most valuable assets – creating safer workspaces and adopting new ways of working enabled by greater work from home capabilities. Plus, the pandemic has called into question how insurance carriers manage their businesses, outsourcing and collaborating to best navigate how they can continue to support customers in a new virtual context.