At the end of each year, our dedicated Carrier Practice Team prepares for the important strategic undertaking of putting together our annual whitepaper, The Carrier Perspective.
We’re proud to have seen it become a global resource for carriers as they navigate the year to come and make important decisions that shape the future of their businesses and the industry.

With the end of the year fast approaching and our 2025 Claims Insights Survey gaining momentum, our Carrier Practice team revisited the key findings from The Carrier Perspective: 2024 Claims Insights, our in-depth report following our global Claims Insights Survey. Read on to find out how these areas have developed over the past 12 months and where they might be heading next.

The Workers’ Compensation Institute (WCI) is a valued non-profit organization delivering world-class educational sessions at its highly anticipated annual conference. The 2023 conference certainly exceeded all expectations, offering unmatched programming and the ability to give back to both our industry and our community.

The American Association of State Compensation Insurance Funds (AASCIF) brings together workers’ compensation (WC) insurance companies from across the U.S. and Canada that specialize in writing WC insurance for a single state or have jurisdictional control for a province, respectively.

In today’s challenging economic landscape, carriers are prioritizing operational and commercial efficiencies. This has prompted the insurance sector to focus on solutions for legacy claims and underperforming lines of business. Here, Jon Stambaugh discusses the opportunities for carriers to address legacy liabilities and improve operational outcomes.

The New Year is here, and with it comes new opportunities and challenges for the carrier marketplace. Joe Berrios and Jon Stambaugh share the findings of our 2023 survey and discuss the key themes and top priorities for our partners across the industry this year.

RIMS is around the corner, and with it comes the opportunity to discover what’s trending in the industry, learn what peers in the marketplace are experiencing, and what’s on the horizon in 2024 and beyond. Read on for insights into the must-attend sessions from Gallagher Bassett experts who will be addressing a range of topics from DE&I to cyber security and social inflation in litigation.

Navigating the dynamic carrier landscape requires a keen understanding of evolving customer expectations, the pursuit of service excellence, and staying across the latest technology trends. In our new whitepaper, “The Carrier Perspective: 2024 Claims Insights,” we delve into how carriers are adapting to meet these shifting demands while leveraging technology to drive innovation. As we move through 2024, the focus remains on accelerating the claims lifecycle and delivering superior customer service as a cornerstone of success.

We are thrilled to announce the upcoming launch of our 2024 global carrier insights whitepaper, “The Carrier Perspective: 2024 Claims Insights.” In this exclusive sneak peek, Joe Berrios, Managing Director — Carrier Practice, and Jon Stambaugh, SVP — Carrier Practice, provide a glimpse into the key findings and strategies that will shape the carrier landscape in the coming year. Read on to learn how innovative solutions, strategic foresight, and data-driven approaches will enable carrier success in 2024.

Persisting inflationary pressures have left many carries under pressure to optimize operations and growth. But, there is one potentially overlooked opportunity to unlock capital. Read our latest article to learn more about the hidden capital opportunity in older claims programs with the support of a strategic partner.

The recent CLM Construction Conference stands to be one of the largest gatherings of insurance and litigation professionals, and this year our experts shared their insights on the use of technology to reduce risk, the impact of excessive verdicts in the construction industry, and strategic approaches for the settlement or trial of construction defect cases.

With ever-increasing industry pressures and competing business priorities for mutual and mid-market carriers, how can you be sure you’re focusing on the right strategic opportunities? Joe Berrios, Managing Director — Carrier Practice, shares his drivers of growth in 2024 and the four key areas of growth opportunity for mutual and mid-market carriers.