Insights

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Insights

What Claims and Client Service Excellence Looks Like in 2024

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Suzanne McCarthy, Margaret Viss, Vicky Kalasmiki, Jill Crane, and Kathy Doyle in a insightful roundtable discussion exploring explore what claims and client service excellence truly means.

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Insights

Unveiling The Carrier Perspective: Whitepaper to Launch Next Month

We are thrilled to announce the upcoming launch of our 2024 global carrier insights whitepaper, “The Carrier Perspective: 2024 Claims Insights.” In this exclusive sneak peek, Joe Berrios, Managing Director — Carrier Practice, and Jon Stambaugh, SVP — Carrier Practice, provide a glimpse into the key findings and strategies that will shape the carrier landscape in the coming year. Read on to learn how innovative solutions, strategic foresight, and data-driven approaches will enable carrier success in 2024.

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Insights

World Captive Forum 2024: Expert Insights on Talent, Risk, and More in the Captive Industry

This year’s World Captive Forum covered topics spanning the state of the market, the use of artificial intelligence, securing talent, and diversity in the workplace. It also provided captives the chance to learn how to best prepare their groups for emerging risks, as well as network with industry colleagues.

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Insights

The Future of Managed Care in 2024

Join Johnny Taylor and Jennifer Cogbill as they dive into the transformative trends and proactive measures shaping the future of pharmaceuticals and managed care in 2024. In this conversation, our experts uncover insights into legislative impacts, strategies for addressing long COVID, and the crucial role of clinical intervention programs to explore the challenges and opportunities defining the workers’ compensation landscape this year.

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Insights

From Live to Legacy: 3 Ways to Optimize Underperforming Portfolios with Partner Sourcing

As carriers evaluate their portfolio performance at the start of the year, identifying areas for attention and transitioning underperforming portfolios to legacy becomes a top-of-mind consideration. Chris Hampshire, VP — Carrier Practice Sales, explores three ways carriers can improve outcomes on these portfolios through partner sourcing.

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Insights

Navigating the Specialty Industry: Insights from the Target Markets Annual Summit

Join our Carrier Practice experts as they discuss the highlights and insights from the 2023 Target Markets Annual Summit. Team members Amy O’Brien, Caryn Siebert, and Jon Stambaugh, as well as Kirsten Mickelson and Doug Betkowski of GB Specialty, share their key observations around what is driving growth in the ever-evolving MGA, PA, and specialty program space.

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Insights

The Hidden Capital Opportunity in Older Claims Programs

Persisting inflationary pressures have left many carries under pressure to optimize operations and growth. But, there is one potentially overlooked opportunity to unlock capital. Read our latest article to learn more about the hidden capital opportunity in older claims programs with the support of a strategic partner.

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Insights

Unpacking the CLM Construction Conference

The recent CLM Construction Conference stands to be one of the largest gatherings of insurance and litigation professionals, and this year our experts shared their insights on the use of technology to reduce risk, the impact of excessive verdicts in the construction industry, and strategic approaches for the settlement or trial of construction defect cases.

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Insights

Technology Must-Haves to Unlock Legacy Portfolio Growth

Outdated technology can hinder claims management efficiencies, particularly with legacy claims portfolios. Discover the essential technology must-haves you should look for when trying to overcome integration challenges, enhance business intelligence, and efficiently manage legacy claims.

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Insights

2024’s Four Key Mutual and Mid-Market Carrier Growth Opportunities

With ever-increasing industry pressures and competing business priorities for mutual and mid-market carriers, how can you be sure you’re focusing on the right strategic opportunities? Joe Berrios, Managing Director — Carrier Practice, shares his drivers of growth in 2024 and the four key areas of growth opportunity for mutual and mid-market carriers.

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Insights

Highlights from the WSIA Annual Marketplace

The wholesale and specialty market is more dynamic than ever—a fact confirmed and reinforced by our Carrier Practice team at the recent WSIA Annual Marketplace conference. Hear from our experts on the industry topics that sparked discussions during the conference and the key takeaways that contribute to industry excellence.

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Insights

Six Strategies for Managing Social Inflation

At a time of economic volatility, there’s a pressing concern that affects carriers across the board: social inflation. While this phenomenon is yet to be contained, Jon Stambaugh, SVP – Carrier Practice, and Caryn Siebert, VP — Carrier Practice Sales, share six strategies to help carriers successfully navigate the road ahead.

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