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Quality Claims Outcomes

The right framework and claims management quality to improve your total cost of risk (TCOR).

When claim complexity and volumes soar, the ability for carriers to resolve claims efficiently and accurately can be compromised. Partnering with our team of experts means we can step in to help you overcome your challenges with a variety of flexible models that drive quality results and protect your brand.

We have the industry knowledge, experience, and innovative tools to deliver superior claims management outcomes for your business. A strategic partnership with Gallagher Bassett’s Carrier Practice will help to increase your closure rates, move old or complex claims off your books, reduce the load on your internal resources, and accelerate the claims lifecycle to ultimately improve your total cost of risk (TCOR).

Quality claims handling has been a hallmark of Gallagher Bassett since our inception in 1962. Our relentless commitment to quality has pushed us to innovate. Our operational excellence framework, ROSCO (Real-time Opportunities for Superior Claim Outcomes), focuses on our quality assurance processes to enable transparency, accountability, and accessibility of desk-level performance.

Having access to real-time claims performance, backed by our claims management experts and our Waypoint suite of decision support solutions, means we can help you better plan for your business. Engage in a strategic partnership with GB to find underwriting insights, mitigate business risks, and be assured a rigorous quality assurance model is at work.

What our clients are saying

Our Expertise

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Dedicated Carrier Practice Team Members
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Claims Handled
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Carrier Relationships
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Claims Paid

Award wins

Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

Featured Blogs

Insights

How To Gain a Competitive Edge in Today’s Market

The insurance industry has long been regarded as a stable and reliable sector, but it is not immune to the challenges of today’s fast-changing business landscape. Mutual and mid-market carriers are facing a confluence of factors that are impacting their bottom lines, including rising business costs, complex claimant needs, and the mounting impacts of inflation. As a result, many mutuals and mid-markets may be feeling stuck and struggling to get ahead. However, for those seeking to move forward, leaning on a strategic partner could be the answer to unlocking the tools and expertise needed to address these challenges.

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Insights

GB’s Key Takeaways from the TMPAA Mid-Year Meeting

The Target Markets Program Administrators Association (TMPAA) Mid-Year Meeting took place on May 1–3, and our Gallagher Bassett Carrier Practice team took full advantage of the ample networking and educational panels while discussing opportunities to collaborate and prosper in the program business space.

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Insights

Five Ways GB’s Award-Winning Luminos RMIS Suite Supports Carriers to Achieve Superior Outcomes

Carriers are constantly seeking new ways to improve their claims outcomes, and Gallagher Bassett’s (GB) award-winning Luminos platform has emerged as a critical tool in achieving this goal. Recently named the top RMIS platform for its sixth consecutive year in the 2023 Redhand RMIS Report, GB’s Luminos RMIS suite offers comprehensive risk management capabilities and cutting-edge digital features that have helped carriers achieve superior claims results.

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Insights

Expert Insights: Top Insights and Takeaways from RIMS 2023

In the evolving world of risk, embracing connection, discussion, and insight is the gateway to preparing for what lies ahead and setting a foundation for future success. The array of thought leadership sessions, educational seminars, DE&I discussions, and state-of-the-art solutions at RIMS has certainly empowered risk professionals to bring innovation to the heart of their operations. Our team at Gallagher Bassett (GB) shares the top insights we will be taking back to our desks.

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