Quality Claims Outcomes

The Right Framework and Claims Management Quality to Improve your Total Cost of Risk (TCOR).

When claim complexity and volumes soar, the ability for carriers to resolve claims efficiently and accurately can be compromised. Partnering with our team of experts means we can step in to help you overcome your challenges with a variety of flexible models that drive quality results and protect your brand.

We have the industry knowledge, experience, and innovative tools to deliver superior claims management outcomes for your business. A strategic partnership with Gallagher Bassett’s Carrier Practice will help to increase your closure rates, move old or complex claims off your books, reduce the load on your internal resources, and accelerate the claims lifecycle to ultimately improve your total cost of risk (TCOR).

Quality claims handling has been a hallmark of Gallagher Bassett since our inception in 1962. Our relentless commitment to quality has pushed us to innovate. Our operational excellence framework, ROSCO (Real-time Opportunities for Superior Claim Outcomes), focuses on our quality assurance processes to enable transparency, accountability, and accessibility of desk-level performance.

Having access to real-time claims performance, backed by our claims management experts and our Waypoint suite of decision support solutions, means we can help you better plan for your business. Engage in a strategic partnership with GB to find underwriting insights, mitigate business risks, and be assured a rigorous quality assurance model is at work.

What our clients are saying

Our Expertise

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Award wins


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

Featured Blogs


Introducing SMART Benchmarking, a new Dashboard from LUMINOS

Digital technology is already one of the biggest trending topics this year, and carriers are looking to tap into new capabilities to improve claims programs. We are excited to introduce you to the new Luminos dashboard, SMART Benchmarking, a unique approach to claims outcomes offering unparalleled data insights into your performance. Explore the benefits this could add to your claims programs in 2023.

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Finding Your Differentiator

Now that we’ve entered 2023, there’s never been a better time for mutuals and mid-markets to ask themselves where they fit in today’s industry. These answers will not only inform future business decisions but help you stand out from the competition. Caryn Siebert and Amy Cooper share the top tips to find your market differentiator.

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Overcoming legacy IT infrastructure challenges

As a global carrier’s legacy source systems were set to be discontinued, find out how Gallagher Bassett stepped in to take over management of its portfolios for Workers’ Compensation and primary Property & Casualty lines.

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