Quality Claims Outcomes

The right framework and claims management quality to improve your total cost of risk (TCOR).

When claim complexity and volumes soar, the ability for carriers to resolve claims efficiently and accurately can be compromised. Partnering with our team of experts means we can step in to help you overcome your challenges with a variety of flexible models that drive quality results and protect your brand.

We have the industry knowledge, experience, and innovative tools to deliver superior claims management outcomes for your business. A strategic partnership with Gallagher Bassett’s Carrier Practice will help to increase your closure rates, move old or complex claims off your books, reduce the load on your internal resources, and accelerate the claims lifecycle to ultimately improve your total cost of risk (TCOR).

Quality claims handling has been a hallmark of Gallagher Bassett since our inception in 1962. Our relentless commitment to quality has pushed us to innovate. Our operational excellence framework, ROSCO (Real-time Opportunities for Superior Claim Outcomes), focuses on our quality assurance processes to enable transparency, accountability, and accessibility of desk-level performance.

Having access to real-time claims performance, backed by our claims management experts and our Waypoint suite of decision support solutions, means we can help you better plan for your business. Engage in a strategic partnership with GB to find underwriting insights, mitigate business risks, and be assured a rigorous quality assurance model is at work.

What our clients are saying

Our Expertise

Dedicated Carrier Practice Team Members
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Claims Handled
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Carrier Relationships
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Claims Paid
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Award wins

Resources

April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

Featured Blogs

Insights

Luminos Recognized for Most Comprehensive Product Offering

In today’s challenging economic landscape, carriers are prioritizing operational and commercial efficiencies. This has prompted the insurance sector to focus on solutions for legacy claims and underperforming lines of business. Here, Jon Stambaugh discusses the opportunities for carriers to address legacy liabilities and improve operational outcomes.

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Insights

CLM 2024: Unleashing GB’s Expertise to Support Our Partners

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

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Insights

GB Experts Reveal their Top Insights from RIMS

The New Year is here, and with it comes new opportunities and challenges for the carrier marketplace. Joe Berrios and Jon Stambaugh share the findings of our 2023 survey and discuss the key themes and top priorities for our partners across the industry this year.

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Insights

Strategies for MGAs and PAs to Thrive in a Crowded Carrier Marketplace

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

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