Our tailored customer experience, deep expertise, and best-in-class analytics capabilities ensure we enhance your brand so you can outpace the competition.
As the expectations of insureds and claimants increase, so too does the pressure to delight customers and keep pace with industry demands. A strategic co-sourcing partnership with Gallagher Bassett can alleviate these pressures through our customizable service model aligned with your go-to-market strategy.
Gallagher Bassett’s dedicated Carrier Practice team are ready to become an extension of your own, no matter when or where client demand arises.
We can help you elevate your brand reputation so you can stand out in a crowded marketplace by ensuring that your claimants experience excellent customer service at every step of the claims journey. Not only is our team equipped with the expertise to manage claims of any complexity; we will also drive superior outcomes by pairing the relevant expert to the right claim and support the entire process with innovative tools, such as our mobile application GBGO.
Gallagher Bassett’s framework for driving superior outcomes and best-in-class customer experience includes:
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology. Explore our solution and services today.
Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the challenges and expectations of an evolving insurance industry. Explore five challenges and how to meet them head on.
Few Third-Party Administrators have the resources or expertise to conquer those challenges, including those created by work-related injuries from a multi-national workforce. In response, Gallagher Bassett has assembled experienced units with the specialized resources and the expertise needed to address the associated risks.
Discover our tailored approach to meet the priorities of mutual and mid-market carriers.
Gallagher Bassett has handled a variety of legacy claims, this allows our partners and their staff to focus on current and future customers, while GB focuses on prior customers. Legacy reserve management is a solution for insurers and companies of all sizes.
Utilizing remote technology to accommodate experts across the country, Gallagher Bassett has put together units that have extensive claims experience in both international and Defense Base Act claims handling. Our multi-lingual staff has over 150 years combined industry experience, with 70+ years handling DBA.
For 60 years Gallagher Bassett has successfully partnered with the industry’s most reputable program administrators, captive managers and insurance carriers. GB’s Carrier Practice was created with one goal in mind – address the unique challenges facing today’s claim leadership teams through partnered operating models that deliver superior results.
Discover new opportunities to drive business productivity, growth and expansion.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
In times of uncertainty, insurance carriers can remain resilient and continue to grow…
Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..
Within a dynamic insurance marketplace, the ability to continuously develop products,
expand in markets, attract and retain talent, delight customers…
Business have outsourced goods and services for decades, but when insurance carriers seek to outsource their claims…
Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…
An established national insurer’s fixed and allocated internal costs were deemed excessive by the company’s leadership team. GB was engaged to implement an exposure-based staffing model that matched the appropriate adjuster with the relevant files. As a result of GB’s initiatives, the client experienced an upside on fixed costs, improved outcome metrics and established a dedicated team to oversee the transition limiting service disruptions.
A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.
GB experts Jon Stambaugh, Sean Willett, Irina Simpson and Charlie Lamberta examine the critical role of consistently getting the basics done right in the claims process, exploring how a balance between technological innovation and a human-centric approach can drive better outcomes.
Chris Hampshire, VP — Carrier Practice Sales explores how rising litigation, social and medical inflation, and workforce challenges are increasing the complexity and cost of legacy claims. Chris examines the key cost drivers and outlines strategies including early intervention, predictive analytics, specialist claims expertise and faster resolution to reduce exposure and strengthen long-term financial resilience.
As transportation technologies, data processing, and partnership ecosystems become increasingly more digital in operation, carriers expose themselves to cyber incidents that can create complex scenarios involving policyholders across the sector. Christa Johnson, AVP — Cyber, examines five evolving cyber risks affecting the transportation industry and how carriers can understand them to better anticipate claims trends and support policyholders in these events.
Claims Journal announces Gallagher Bassett’s appointment of Frank Caruana as Vice President of AI Solutions, highlighting his experience in claims automation, fraud and technology transformation, and his new role in advancing AI innovation to enhance the client experience and drive growth.
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