Superior Customer Service to Protect and Enhance Your Brand

A Seamless End-User Experience for your Claimants to Protect and Enhance Your Brand.

Our tailored customer experience, deep expertise, and best-in-class analytics capabilities ensure we enhance your brand so you can outpace the competition.

As the expectations of insureds and claimants increase, so too does the pressure to delight customers and keep pace with industry demands. A strategic co-sourcing partnership with Gallagher Bassett can alleviate these pressures through our customizable service model aligned with your go-to-market strategy.

Gallagher Bassett’s dedicated Carrier Practice team are ready to become an extension of your own, no matter when or where client demand arises.

We can help you elevate your brand reputation so you can stand out in a crowded marketplace by ensuring that your claimants experience excellent customer service at every step of the claims journey. Not only is our team equipped with the expertise to manage claims of any complexity; we will also drive superior outcomes by pairing the relevant expert to the right claim and support the entire process with innovative tools, such as our mobile application GBGO.

Gallagher Bassett’s framework for driving superior outcomes and best-in-class customer experience includes:

  • A team of cross-functional experts with deep technical expertise across casualty, workers’ compensation, auto liability, property, and professional lines 100% focused on carriers, program administrators and captive managers
  • Operational alignment with your business needs and goals
  • Customer service–focused account management stewardship and the option to customize the policyholder experience further with Gallagher Bassett private labeling platforms and service solutions
  • Access to advanced analytics and innovative decision-support tools to optimize outcomes, including our Litigation Management Program, GBLMP; this tool helps you manage your cost to defend through integrated bill review and counsel assessment tools, performance monitoring, SMART benchmarking, and Waypoint, our operating team desk–level insight tool
  • Our award-winning RMIS platform, LUMINOS, which provides actionable insights into policyholder and carrier performance
  • Medical management solutions, including GBCARE.

What our clients are saying

Our Expertise

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Dedicated Carrier Practice Team Members
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Award wins


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Five Expert Tips to stand out from your mutual and mid-market carrier competitors

Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..

April 2022

How GB Partners with Mutual Carriers to grow profitably

Within a dynamic insurance marketplace, the ability to continuously develop products,
expand in markets, attract and retain talent, delight customers…

April 2022

Getting the most from your claims - Management Outsource Partner

Business have outsourced goods and services for decades, but when insurance carriers seek to outsource their claims…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Streamlined Operations and Improved Outcomes

An established national insurer’s fixed and allocated internal costs were deemed excessive by the company’s leadership team.  GB was engaged to implement an exposure-based staffing model that matched the appropriate adjuster with the relevant files. As a result of GB’s initiatives, the client experienced an upside on fixed costs, improved outcome metrics and established a dedicated team to oversee the transition limiting service disruptions. 

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

Featured Blogs


Introducing SMART Benchmarking, a new Dashboard from LUMINOS

Digital technology is already one of the biggest trending topics this year, and carriers are looking to tap into new capabilities to improve claims programs. We are excited to introduce you to the new Luminos dashboard, SMART Benchmarking, a unique approach to claims outcomes offering unparalleled data insights into your performance. Explore the benefits this could add to your claims programs in 2023.

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Finding Your Differentiator

Now that we’ve entered 2023, there’s never been a better time for mutuals and mid-markets to ask themselves where they fit in today’s industry. These answers will not only inform future business decisions but help you stand out from the competition. Caryn Siebert and Amy Cooper share the top tips to find your market differentiator.

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Overcoming legacy IT infrastructure challenges

As a global carrier’s legacy source systems were set to be discontinued, find out how Gallagher Bassett stepped in to take over management of its portfolios for Workers’ Compensation and primary Property & Casualty lines.

Read more

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