North AmericaUSA

Superior Customer Service to Protect and Enhance Your Brand

A seamless end-user experience for your claimants to protect and enhance your brand.

Our tailored customer experience, deep expertise, and best-in-class analytics capabilities ensure we enhance your brand so you can outpace the competition.

As the expectations of insureds and claimants increase, so too does the pressure to delight customers and keep pace with industry demands. A strategic co-sourcing partnership with Gallagher Bassett can alleviate these pressures through our customizable service model aligned with your go-to-market strategy.

Gallagher Bassett’s dedicated Carrier Practice team are ready to become an extension of your own, no matter when or where client demand arises.

We can help you elevate your brand reputation so you can stand out in a crowded marketplace by ensuring that your claimants experience excellent customer service at every step of the claims journey. Not only is our team equipped with the expertise to manage claims of any complexity; we will also drive superior outcomes by pairing the relevant expert to the right claim and support the entire process with innovative tools, such as our mobile application GBGO.

Gallagher Bassett’s framework for driving superior outcomes and best-in-class customer experience includes:

  • A team of cross-functional experts with deep technical expertise across casualty, workers’ compensation, auto liability, property, and professional lines 100% focused on carriers, program administrators and captive managers
  • Operational alignment with your business needs and goals
  • Customer service–focused account management stewardship and the option to customize the policyholder experience further with Gallagher Bassett private labeling platforms and service solutions
  • Access to advanced analytics and innovative decision-support tools to optimize outcomes, including our Litigation Management Program, GBLMP; this tool helps you manage your cost to defend through integrated bill review and counsel assessment tools, performance monitoring, SMART benchmarking, and Waypoint, our operating team desk–level insight tool
  • Our award-winning RMIS platform, LUMINOS, which provides actionable insights into policyholder and carrier performance
  • Medical management solutions, including GBCARE.

What our clients are saying

Our Expertise

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Dedicated Carrier Practice Team Members
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Claims Handled
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Carrier Relationships
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Award wins


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

April 2022

Five Expert Tips to stand out from your mutual and mid-market carrier competitors

Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..

April 2022

How GB Partners with Mutual Carriers to grow profitably

Within a dynamic insurance marketplace, the ability to continuously develop products,
expand in markets, attract and retain talent, delight customers…

April 2022

Getting the most from your claims - Management Outsource Partner

Business have outsourced goods and services for decades, but when insurance carriers seek to outsource their claims…

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Streamlined Operations and Improved Outcomes

An established national insurer’s fixed and allocated internal costs were deemed excessive by the company’s leadership team.  GB was engaged to implement an exposure-based staffing model that matched the appropriate adjuster with the relevant files. As a result of GB’s initiatives, the client experienced an upside on fixed costs, improved outcome metrics and established a dedicated team to oversee the transition limiting service disruptions. 

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

Featured Blogs


Three Keys to Sustainable Growth and Achieving Success for Mutuals in 2024

As mutuals step into the landscape of 2024, leading with robust, creative, and strategic planning for long-term success is paramount. The NAMIC 2022 Mutual Factor Report recently highlighted the impressive growth of the mutual insurance industry, setting the stage for mutual carriers to seize opportunities and overcome challenges in the year ahead. In this article, we explore three strategic pillars that will empower mutual carriers to navigate the remainder of the year and set the foundations for growth in 2024.

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The Carrier Marketplace with Jon Stambaugh

Get an exclusive look into the insurance industry’s biggest challenges as Jon Stambaugh, SVP – Carrier Practice, shares upcoming opportunities for carriers moving into the final months of 2023. He also reveals key focus areas for carriers aiming to thrive, reaffirms the attention on the global talent crunch, and spotlights key considerations when seeking strategic partnership opportunities.

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How to Balance Technology with Human Touch for Complex Claims Management

In the ever-evolving insurance industry, the management of complex claims requires a delicate balance between technology and human input. While automation and digital tools have streamlined processes, human connection, and oversight remain indispensable. Joe Berrios, Managing Director – Carrier Practice, delves into advice for striking the right balance between technical and human interaction when managing complex claims.

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