Best-In-Class RMIS and Digital Experience Capabilities

Realize a future free of legacy system challenges and meet the demands of the present without the pressure of maintaining, funding, and transforming your technological capabilities in-house.

Access the digital capabilities and insights that only Gallagher Bassett can offer. You can leave legacy IT issues in the past and build towards strategic business growth with access to the right platforms that provide clear insight into performance.

Establishing and maintaining the IT infrastructure that supports your business is an expensive and time-consuming investment for carriers. You can mitigate the expense and avoid the drawbacks by partnering with Gallagher Bassett. We deliver best-in-class digital experience infrastructure, benchmarking, and dashboard capabilities that provide actionable insights.

With Gallagher Bassett, you can act with the confidence that comes from the cutting-edge stewardship and benchmarking capabilities of our award-winning RMIS platform, luminos, and our suite of proprietary claims management decision-support tools, which are embedded into our best-practices.

We are committed to delivering exceptional outcomes for our clients and their claimants through continued investment in our platforms, technology, and analytics.

With Gallagher Bassett, get exclusive access to the innovative platforms and analytics you need, including:

  • Our award-winning RMIS, luminos, the most recommended RMIS in the industry which empowers our partners with access to insightful, performance-based metrics customized to their needs
  • A real-time approach to claims lifecycle reviews with ROSCO (Real-time Opportunities for Superior Claim Outcomes), which includes 40+ objectives across all lines of coverage
  • Desk-level decision-support tool Waypoint, which equips your operating team with insights to drive superior outcomes across reserving, clinical engagement and litigation management
  • GBGO mobile application that delivers the best possible claims experience to clients, policyholders, and claimants
  • GB’s Litigation Management Program to help you manage your cost to defend through holistic assessments, unbiased analyses, and comprehensive ratings
  • Integrated claims management programs for seamless management of multiple policyholders for a superior outcome.
Book a free LUMINOS demonstration with one of our experts

What Our Clients are Saying

Our Expertise

Dedicated Carrier Practice Team Members
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Award wins


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Luminos Top 5 Features

Successful risk management professionals understand that data is one of the keys to managing the cost of risk. Five years running, these same risk manager clients have…

April 2022

Luminos Capability

LUMINOS is Gallagher Bassett’s industry-leading Risk Management Iinformation System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Solving Legacy IT Infrastructure Challenges

Gallagher Bassett undertook the management of portfolios for a global insurer’s Workers’ Compensation and primary Property and Casualty lines, after identifying two of their legacy systems were set to discontinue. GB oversaw the IT platform migration and created a niche premium tailored product to target a lucrative market segment. By delivering a seamless transition of more than 1000 Workers’ Compensation claims, GB facilitated a rapid market launch of a differentiated product into a competitive landscape.

April 2022

North America: Enabling Growth Through Innovation

A large international insurance carrier engaged Gallagher Bassett following an acquisition and merger, to build a new outsourced claims and account management function to support rapid projected growth. Facing a number of unknowns and challenges, GB adopted the client’s preference to utilize a specific liability claims system, while offering expertise and resources to develop a dedicated cost + model that white labelled products and services and met IT-related requirements. The adoption of this new system, mobile apps and intake platforms, qualified resources and streamlining operations, meant the client was well-positioned to exponentially grow and expand and is set to receive an estimated fee revenue of $20 million at the end of 2020.

April 2022

North America: Broadened Partnership with Mutual Carrier Effectuates Their Profitable Expansion

A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience. Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.

Featured Blogs


Luminos Recognized for Most Comprehensive Product Offering

In today’s challenging economic landscape, carriers are prioritizing operational and commercial efficiencies. This has prompted the insurance sector to focus on solutions for legacy claims and underperforming lines of business. Here, Jon Stambaugh discusses the opportunities for carriers to address legacy liabilities and improve operational outcomes.

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CLM 2024: Unleashing GB’s Expertise to Support Our Partners

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

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GB Experts Reveal their Top Insights from RIMS

The New Year is here, and with it comes new opportunities and challenges for the carrier marketplace. Joe Berrios and Jon Stambaugh share the findings of our 2023 survey and discuss the key themes and top priorities for our partners across the industry this year.

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Strategies for MGAs and PAs to Thrive in a Crowded Carrier Marketplace

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

Read more

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