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Best-In-Class RMIS and Digital Experience Capabilities

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Realize a future free of legacy system challenges and meet the demands of the present without the pressure of maintaining, funding, and transforming your technological capabilities in-house.

Access the digital capabilities and insights that only Gallagher Bassett can offer. You can leave legacy IT issues in the past and build towards strategic business growth with access to the right platforms that provide clear insight into performance.

Establishing and maintaining the IT infrastructure that supports your business is an expensive and time-consuming investment for carriers. You can mitigate the expense and avoid the drawbacks by partnering with Gallagher Bassett. We deliver best-in-class digital experience infrastructure, benchmarking, and dashboard capabilities that provide actionable insights.

With Gallagher Bassett, you can act with the confidence that comes from the cutting-edge stewardship and benchmarking capabilities of our award-winning RMIS platform, luminos, and our suite of proprietary claims management decision-support tools, which are embedded into our best-practices.

We are committed to delivering exceptional outcomes for our clients and their claimants through continued investment in our platforms, technology, and analytics.

With Gallagher Bassett, get exclusive access to the innovative platforms and analytics you need, including:

  • Our award-winning RMIS, luminos, the most recommended RMIS in the industry which empowers our partners with access to insightful, performance-based metrics customized to their needs
  • A real-time approach to claims lifecycle reviews with ROSCO (Real-time Opportunities for Superior Claim Outcomes), which includes 40+ objectives across all lines of coverage
  • Desk-level decision-support tool Waypoint, which equips your operating team with insights to drive superior outcomes across reserving, clinical engagement and litigation management
  • GBGO mobile application that delivers the best possible claims experience to clients, policyholders, and claimants
  • GB’s Litigation Management Program to help you manage your cost to defend through holistic assessments, unbiased analyses, and comprehensive ratings
  • Integrated claims management programs for seamless management of multiple policyholders for a superior outcome.
Book a free LUMINOS demonstration with one of our experts

What Our Clients are Saying

“We found ourselves lagging behind the market. GB’s investment in their analytics and reporting platform was a big reason we selected them as a partner—it is state of the art. In addition to providing consistently high-quality technical claim service, GB also provides access to a claims system that gives clients real-time access to claim status and detailed financial data.”
Director of Quality Assurance & TPA Relationships National P/C Carrier

Our Expertise

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Carrier Relationships
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Award wins

2022 World’s Most Ethical Companies
Captive TPA of the Year – 2018-2022
2022 Best places to work for LGBTA equality
Forbes best employers to work for 2018-2022
Top Rated TPA 2018–2022 RMIS Report
2018 Forbes best companies to work for
2020 best places to work for LGBTA equality
2019 & 2020 Top 10 Claims Processing and Management Solution Provider
Top Claims Processing and Management Companies 2020 CIO Magazine
Top Rated TPA 2018–2022 RMIS Report
2020 Insurtech Initiative of the Year Business Insurance

Resources

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GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology. Explore our solution and services today.

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Integrating Analytics with the Human Element in Claims Management

Organizations in the claims management space have long used data to drive operational improvements. Gallagher Bassett’s leaders share how they leverage data to empower their teams.

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LUMINOS: Leverage Hybrid RMIS Solution

Step outside the boundaries of traditional claim inquiry and transactional reporting. Learn how to successfully manage ALL of the applicable risk data and program-specific factors that impact your TCOR with our LUMINOS hybrid RMIS solution.

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LUMINOS RMIS

LUMINOS is Gallagher Bassett’s industry-leading Risk Management Information System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.

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Your Next Big Opportunity is Already Here

Discover new opportunities to drive business productivity, growth and expansion.

Download Resource
April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

Download resource
April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

Download resource
April 2022

Luminos Top 5 Features

Successful risk management professionals understand that data is one of the keys to managing the cost of risk. Five years running, these same risk manager clients have…

Download resource
April 2022

Luminos Capability

LUMINOS is Gallagher Bassett’s industry-leading Risk Management Iinformation System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.

Download resource
April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Download resource

Case Studies

April 2022

North America: Solving Legacy IT Infrastructure Challenges

Gallagher Bassett undertook the management of portfolios for a global insurer’s Workers’ Compensation and primary Property and Casualty lines, after identifying two of their legacy systems were set to discontinue. GB oversaw the IT platform migration and created a niche premium tailored product to target a lucrative market segment. By delivering a seamless transition of more than 1000 Workers’ Compensation claims, GB facilitated a rapid market launch of a differentiated product into a competitive landscape.

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April 2022

North America: Enabling Growth Through Innovation

A large international insurance carrier engaged Gallagher Bassett following an acquisition and merger, to build a new outsourced claims and account management function to support rapid projected growth. Facing a number of unknowns and challenges, GB adopted the client’s preference to utilize a specific liability claims system, while offering expertise and resources to develop a dedicated cost + model that white labelled products and services and met IT-related requirements. The adoption of this new system, mobile apps and intake platforms, qualified resources and streamlining operations, meant the client was well-positioned to exponentially grow and expand and is set to receive an estimated fee revenue of $20 million at the end of 2020.

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April 2022

North America: Broadened Partnership with Mutual Carrier Effectuates Their Profitable Expansion

A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience. Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.

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Featured Blogs
Insights

How To Gain a Competitive Edge in Today’s Market

The insurance industry has long been regarded as a stable and reliable sector, but it is not immune to the challenges of today’s fast-changing business landscape. Mutual and mid-market carriers are facing a confluence of factors that are impacting their bottom lines, including rising business costs, complex claimant needs, and the mounting impacts of inflation. As a result, many mutuals and mid-markets may be feeling stuck and struggling to get ahead. However, for those seeking to move forward, leaning on a strategic partner could be the answer to unlocking the tools and expertise needed to address these challenges.

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May 31, 2023
Insights

GB’s Key Takeaways from the TMPAA Mid-Year Meeting

The Target Markets Program Administrators Association (TMPAA) Mid-Year Meeting took place on May 1–3, and our Gallagher Bassett Carrier Practice team took full advantage of the ample networking and educational panels while discussing opportunities to collaborate and prosper in the program business space.

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May 23, 2023
Insights

Five Ways GB’s Award-Winning Luminos RMIS Suite Supports Carriers to Achieve Superior Outcomes

Carriers are constantly seeking new ways to improve their claims outcomes, and Gallagher Bassett’s (GB) award-winning Luminos platform has emerged as a critical tool in achieving this goal. Recently named the top RMIS platform for its sixth consecutive year in the 2023 Redhand RMIS Report, GB’s Luminos RMIS suite offers comprehensive risk management capabilities and cutting-edge digital features that have helped carriers achieve superior claims results.

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May 23, 2023
Insights

Expert Insights: Top Insights and Takeaways from RIMS 2023

In the evolving world of risk, embracing connection, discussion, and insight is the gateway to preparing for what lies ahead and setting a foundation for future success. The array of thought leadership sessions, educational seminars, DE&I discussions, and state-of-the-art solutions at RIMS has certainly empowered risk professionals to bring innovation to the heart of their operations. Our team at Gallagher Bassett (GB) shares the top insights we will be taking back to our desks.

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May 23, 2023

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