Best-In-Class RMIS and Digital Experience Capabilities

Realize a future free of legacy system challenges and meet the demands of the present without the pressure of maintaining, funding, and transforming your technological capabilities in-house.

Access the digital capabilities and insights that only Gallagher Bassett can offer. You can leave legacy IT issues in the past and build towards strategic business growth with access to the right platforms that provide clear insight into performance.

Establishing and maintaining the IT infrastructure that supports your business is an expensive and time-consuming investment for carriers. You can mitigate the expense and avoid the drawbacks by partnering with Gallagher Bassett. We deliver best-in-class digital experience infrastructure, benchmarking, and dashboard capabilities that provide actionable insights.

With Gallagher Bassett, you can act with the confidence that comes from the cutting-edge stewardship and benchmarking capabilities of our award-winning RMIS platform, luminos, and our suite of proprietary claims management decision-support tools, which are embedded into our best-practices.

We are committed to delivering exceptional outcomes for our clients and their claimants through continued investment in our platforms, technology, and analytics.

With Gallagher Bassett, get exclusive access to the innovative platforms and analytics you need, including:

  • Our award-winning RMIS, luminos, the most recommended RMIS in the industry which empowers our partners with access to insightful, performance-based metrics customized to their needs
  • A real-time approach to claims lifecycle reviews with ROSCO (Real-time Opportunities for Superior Claim Outcomes), which includes 40+ objectives across all lines of coverage
  • Desk-level decision-support tool Waypoint, which equips your operating team with insights to drive superior outcomes across reserving, clinical engagement and litigation management
  • GBGO mobile application that delivers the best possible claims experience to clients, policyholders, and claimants
  • GB’s Litigation Management Program to help you manage your cost to defend through holistic assessments, unbiased analyses, and comprehensive ratings
  • Integrated claims management programs for seamless management of multiple policyholders for a superior outcome.
Book a free LUMINOS demonstration with one of our experts

What Our Clients are Saying

Our Expertise

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Award wins


April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

April 2022

Integrating Analytics with the Human element in claims management

Organizations in the claims management space have long used data to drive operational improvements.

April 2022

Luminos Top 5 Features

Successful risk management professionals understand that data is one of the keys to managing the cost of risk. Five years running, these same risk manager clients have…

April 2022

Luminos Capability

LUMINOS is Gallagher Bassett’s industry-leading Risk Management Iinformation System solution, powered by Origami Risk. LUMINOS RMIS offers an extensive set of inquiry, reporting, and analytic toolsets.

April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

Case Studies

April 2022

North America: Solving Legacy IT Infrastructure Challenges

Gallagher Bassett undertook the management of portfolios for a global insurer’s Workers’ Compensation and primary Property and Casualty lines, after identifying two of their legacy systems were set to discontinue. GB oversaw the IT platform migration and created a niche premium tailored product to target a lucrative market segment. By delivering a seamless transition of more than 1000 Workers’ Compensation claims, GB facilitated a rapid market launch of a differentiated product into a competitive landscape.

April 2022

North America: Enabling Growth Through Innovation

A large international insurance carrier engaged Gallagher Bassett following an acquisition and merger, to build a new outsourced claims and account management function to support rapid projected growth. Facing a number of unknowns and challenges, GB adopted the client’s preference to utilize a specific liability claims system, while offering expertise and resources to develop a dedicated cost + model that white labelled products and services and met IT-related requirements. The adoption of this new system, mobile apps and intake platforms, qualified resources and streamlining operations, meant the client was well-positioned to exponentially grow and expand and is set to receive an estimated fee revenue of $20 million at the end of 2020.

April 2022

North America: Broadened Partnership with Mutual Carrier Effectuates Their Profitable Expansion

A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience. Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.

Featured Blogs


Navigating the Specialty Industry: Insights from the Target Markets Annual Summit

Join our Carrier Practice experts as they discuss the highlights and insights from the 2023 Target Markets Annual Summit. Team members Amy O’Brien, Caryn Siebert, and Jon Stambaugh, as well as Kirsten Mickelson and Doug Betkowski of GB Specialty, share their key observations around what is driving growth in the ever-evolving MGA, PA, and specialty program space.

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The Hidden Capital Opportunity in Older Claims Programs

Persisting inflationary pressures have left many carries under pressure to optimize operations and growth. But, there is one potentially overlooked opportunity to unlock capital. Read our latest article to learn more about the hidden capital opportunity in older claims programs with the support of a strategic partner.

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Unpacking the CLM Construction Conference

The recent CLM Construction Conference stands to be one of the largest gatherings of insurance and litigation professionals, and this year our experts shared their insights on the use of technology to reduce risk, the impact of excessive verdicts in the construction industry, and strategic approaches for the settlement or trial of construction defect cases.

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