Joe Powell joined Gallagher Bassett in 2014. Joe’s team oversees GB’s innovation roadmap, including Luminos RMIS, Waypoint decision
support, and GB’s suite of AI technologies. The team also provides a wide range of analysis, reporting, and insight services, from basic loss runs to state-of-the-art machine learning-based benchmarking.
Introducing our latest AI-powered tools, Email Sentry and Auto Attach, designed to enhance the efficiency of the exceptional claims management services we deliver to our clients.
We’re dedicated to investing in technology that empowers our clients, partners, and claims professionals to deliver exceptional service and achieve superior outcomes. Joe Powell, Chief Digital Officer, explains the key benefits of our latest AI innovation, Luminos Claim Summarizer.
The rapid growth of generative AI in the insurance industry is undeniable. According to Gallagher Bassett’s (GB’s) recent report, The Carrier Perspective: 2025 Claims Insights, 63% of North American carriers use generative AI as part of claims resolution, which is a 24-percentage-point increase from 2024.
In the fast-paced world of general insurance, standing out from the competition is crucial. Analytics innovation and streamlined processes hold the key to operational performance improvement, empowering carriers to achieve remarkable results. Join Joe Powell, SVP – Analytics, as he dives into the transformative impact of analytics innovation in the general insurance space. Joe unveils three game-changers revolutionizing the way carriers operate, unlock unparalleled efficiency, and deliver superior outcomes.
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