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Kapil Mohan

Chief Client Officer — Risk Management & Carrier Practice

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Kapil leads the Client Services teams for the Risk Management and Carrier business segments, overseeing strategic program development, service delivery, and relationship management within Gallagher Bassett.

 In addition, he oversees Gallagher Bassett Implementation and Client Data Services teams. Kapil serves as a leader on Gallagher Bassett innovation and service excellence initiatives and is responsible for significant enhancements to stewardships/KPI reporting and deployment of AI-based decision-support and medical management innovations. Under Kapil’s leadership, Gallagher Bassett has enhanced its capabilities related to program performance measurement, demonstrating results, and client service. With an understanding of Gallagher Bassett vast array of solutions and platforms and how each fits within the context of our clients’ diverse businesses and their impact on financial performance, Kapil has the ability to understand the intersection of processes and solutions and how to deliver improved client outcomes.
 
Prior to Gallagher Bassett Kapil served as Associate Partner with Bain’s Chicago office with a focus on customer growth strategy, cost-reduction, business transformation, post-merger integration, and organizational design. Worked across numerous industries including insurance, financial services, healthcare, industrials, non-profit, and private equity.
 
He holds a Master of Science in Industrial Engineering & Operations from the University of Wisconsin, Madison, and a Master of Business Administration in Strategy, Finance, and Economics from the University of Chicago, Booth School of Business.

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Insights

MGA Market Pulse: Key Insights for 2026

Earlier this year, Gallagher Bassett’s (GB) Carrier Practice conducted our first MGA Insights survey to uncover the challenges and opportunities facing MGAs, MGUs, program administrators (PAs), and carriers. The results are in, and the key areas of focus include acquiring talent, leveraging AI, improving service quality, and addressing challenges in claims management and premium growth.

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November 20, 2025

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