Charles previously worked within GB Specialty, a division of Gallagher Bassett that supports clients with claims of significant severity and complexity.
He joined GB in 2019 as the Director of Healthcare progressing to EVP — Chief Operating Officer, where he oversaw the specific industry operations of healthcare, executive and professional liability, product liability, cyber, transportation, and construction. With over 30 years industry experience, Charles has served in several leadership positions, including Executive Vice President, Chief Claims Officer for Houston International Insurance Group and Senior Vice President, Casualty Claims at Chubb, among other roles. He holds a Bachelor in Business Administration and Finance from Hofstra University.
Business Insurance gains insight from Joe Powell, Chief Digital Officer, on how Gallagher Bassett is using technology to address increased workers compensation costs as a result of North America’s aging workforce.
Kirsten Mickelson, Cyber Product Group Leader, shares her insights and expertise into the modern cyber landscape with CLM Magazine. From exfiltration to zero-day vulnerabilities, threat actors are changing their strategy, and so should insurers.
In Risk & Insurance Magazine’s deep dive into AI’s role in the claims landscape, Joe Powell, Chief Digital Officer, speaks about the relationship between AI and humans and how the two work in tandem to deliver superior outcomes.
MGAs and PAs struggle to attract and retain talent due to industry-specific demands, competitive pressures, and evolving expectations, compounded by a shortage of the specialty expertise needed to expand their portfolios.
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