Charles previously worked within GB Specialty, a division of Gallagher Bassett that supports clients with claims of significant severity and complexity.
He joined GB in 2019 as the Director of Healthcare progressing to EVP — Chief Operating Officer, where he oversaw the specific industry operations of healthcare, executive and professional liability, product liability, cyber, transportation, and construction. With over 30 years industry experience, Charles has served in several leadership positions, including Executive Vice President, Chief Claims Officer for Houston International Insurance Group and Senior Vice President, Casualty Claims at Chubb, among other roles. He holds a Bachelor in Business Administration and Finance from Hofstra University.
Earlier this year, Gallagher Bassett’s (GB) Carrier Practice conducted our first MGA Insights survey to uncover the challenges and opportunities facing MGAs, MGUs, program administrators (PAs), and carriers. The results are in, and the key areas of focus include acquiring talent, leveraging AI, improving service quality, and addressing challenges in claims management and premium growth.
The Carrier Perspective: 2026 Claims Insights will be released early next year, providing data-rich insights and invaluable takeaways to help carriers focus for the year ahead. With early results of our 2026 Claims Insights survey showing clear signs of the top challenges on carriers’ minds, our team explores what has changed since the 2025 Claims Insights whitepaper and what carriers need to be prepared for in 2026.
Greg McKenna, National Practice Leader — Public Sector, speaks to Business Insurance about recent reports that declare a rise in student-on-teacher violence and the disconnect between the data and workers’ compensation claims.
Does AI have a role in bringing equity to workers’ compensation claims? For Nikki Jackson, Head of Learning Strategy and Emerging Talent, a human touch in tandem with AI’s vestaile capabilities is still required for the foreseeable future.
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