Kathy Doyle

Claims Operations Leader — Workers’ Compensation

Kathy is responsible for the oversight of three carrier branches, ensuring successful management through proper staffing, team alignment and quality performance metrics.

Kathy also leads the development of  Carrier practices, procedures, and support mechanisms to achieve branch health.
 
With over 30 years of industry experience, Kathy has served in several positions at Gallagher Bassett since joining in 1995, including Resolution Manager, Claim Supervisor, Assistant Branch Manager and Branch Manager. In her previous role, she oversaw all aspects of claim operations for carrier auto liability branch. She built operational support and outlined processes and procedures for branch success. Kathy has also worked on numerous projects for centralized carrier support and carrier technical performance.
 

Read Insights

Media

No Comp for Undocumented Workers Risks Perils: Legal Experts

Irina Simpson, EVP — Workers’ Compensation, speaks to Business Insurance about Florida and New Jersey’s tightened workers’ compensation eligibility criteria for undocumented workers, highlighting the broader impact of shifting liability and the new laws’ possible legal, medical and operational ramifications.

Read more
Insights

How MGAs, MGUs, and PAs Can Tackle Social Inflation In 2026

Social inflation continues to influence the carrier market, and the once tried-and-tested strategy of raising premium rates has proven inconsistent with today’s insurance landscape. Gallagher Bassett unpacks results from our MGA Market Pulse: Key Insights for 2026 survey and explores new, more effective solutions for managing social inflation with the help of a trusted claims and risk management partner.

Read more
Search

Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!