Based in London, Sarah identifies and develops opportunities within the London insurance market for our Gallagher Bassett Carrier Practice and Specialty teams across North America. Sarah brings nearly 10 years of industry experience from a variety of roles including underwriter, marketing account manager, and sales executive. She has been with Gallagher Bassett since March 2022.
Sarah continues to be an advocate for the “next generation” in the insurance market. She is known for her subject matter expertise regarding talent attraction & retention, diversity & inclusion, claims management, and international strategies. While completing her MBA last year, her dissertation topic focused around bridging the talent gap in the insurance industry and analyzing the effect of diversity creating an inclusive work environment. Sarah gives back to the industry by mentoring Risk Management and Insurance students at her Alma Mater Appalachian State, as well as leading student roundtables for groups such as Middle Tennessee State and Appalachian during their visits to London. These efforts gained her a nomination as a ‘35 under 35’ Rising Leader for 2023.
By working in disciplines from underwriting to forensic engineering, Sarah understands how important resolving a claim is to help clients get back to what matters most.
Greg McKenna, National Practice Leader, Public Sector, discusses the prevalence of student-on-school-employee assault, as My New Markets spotlights the industries most affected by workplace violence.
Charlie Lamberta, EVP — Claims Operations, Liability & Property, speaks to systemic fraud networks growing more sophisticated as an increasing number of claimants are becoming unwitting participants in the insurance fraud schemes of others. Lamberta unpacks four areas that matter most when addressing coordinated fraud and provides important insights into how organizations can stay ahead of emerging fraud tactics.
As the industry faces an influx of retirements concurrently with declining graduate and junior hiring rates, Insurance Business uses data from Gallagher Bassett’s whitepaper, The Carrier Perspective: 2026 Claims Insights, to explore the cause of the junior hiring problem.
Our annual whitepaper, The Carrier Perspective: 2026 Claims Insights, cited talent attraction and retention as the top business challenge for the second year in a row. Nikki Jackson, Head of Learning Strategy and Emerging Talent for Gallagher Bassett North America, discusses strategies carriers can employ to overcome the talent shortage and continue achieving superior outcomes.
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