AI Can Nix Bias, but Humans Can Help Too

Does AI have a role in bringing equity to workers’ compensation claims? For Nikki Jackson, Head of Learning Strategy and Emerging Talent, a human touch in tandem with AI’s versatile capabilities is still required for the foreseeable future. She discussed the topic with workerscompensation.com here. 

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Insights

Claims Management Strategies to Successfully Manage High-Severity Claims

Our annual whitepaper, The Carrier Perspective: 2026 Claims Insights, indicated that high-severity claims are on the rise, with claims complexity increases cited by 64% of respondents. Sean Willett, SVP — Carrier Practice Strategy & Go-To-Market, explores claims management strategies carriers can employ to mitigate the risks of high-severity claims and maintain profitability.

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