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AI Can Nix Bias, but Humans Can Help Too

Does AI have a role in bringing equity to workers’ compensation claims? For Nikki Jackson, Head of Learning Strategy and Emerging Talent, a human touch in tandem with AI’s versatile capabilities is still required for the foreseeable future. She discussed the topic with workerscompensation.com here. 

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Insights

Five Transportation Cyber Risks Driving Complex Claims Outcomes

As transportation technologies, data processing, and partnership ecosystems become increasingly more digital in operation, carriers expose themselves to cyber incidents that can create complex scenarios involving policyholders across the sector. Christa Johnson, AVP — Cyber, examines five evolving cyber risks affecting the transportation industry and how carriers can understand them to better anticipate claims trends and support policyholders in these events.

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October 21, 2026
Media

Gallagher Bassett Names Caruana Vice President of AI Solutions

Claims Journal announces Gallagher Bassett’s appointment of Frank Caruana as Vice President of AI Solutions, highlighting his experience in claims automation, fraud and technology transformation, and his new role in advancing AI innovation to enhance the client experience and drive growth.

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October 19, 2026

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