CLM sits down with Joe Berrios, Managing Director — Carrier Practice, to elaborate on some of the key insights revealed by Gallagher Bassett’s The Carrier Perspective: 2025 Claims Insights. Read more here.
In the wake of the Great Resignation comes a new movement dubbed “quiet quitting” leaving some carriers with a disengaged
MGAs and PAs struggle to attract and retain talent due to industry-specific demands, competitive pressures, and evolving expectations, compounded by a shortage of the specialty expertise needed to expand their portfolios.
As we enter the second half of 2025, many of the challenges carriers experienced throughout the first half of the year are set to persist. Social inflation is high among those challenges, with its influence on the industry continuing to rise and the impact on insurance losses set to intensify without effective intervention from carriers.
As anticipation builds for the 2025 RISE Leadership Summit, we caught up with Amy Cooper, Founder of RISE and VP — Carrier Practice Sales, to hear about this year’s must-see events and reflect on some of 2024’s highlights.
The rapid growth of generative AI in the insurance industry is undeniable. According to Gallagher Bassett’s (GB’s) recent report, The Carrier Perspective: 2025 Claims Insights, 63% of North American carriers use generative AI as part of claims resolution, which is a 24-percentage-point increase from 2024.
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