Claims Costs Rise Amid Economic Challenges; Higher Settlement Values

CLM sits down with Joe Berrios, Managing Director — Carrier Practice, to elaborate on some of the key insights revealed by Gallagher Bassett’s The Carrier Perspective: 2025 Claims Insights. Read more here.

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Insights

Looking Ahead at the Top 3 Challenges Facing Carriers in 2026

The Carrier Perspective: 2026 Claims Insights will be released early next year, providing data-rich insights and invaluable takeaways to help carriers focus for the year ahead. With early results of our 2026 Claims Insights survey showing clear signs of the top challenges on carriers’ minds, our team explores what has changed since the 2025 Claims Insights whitepaper and what carriers need to be prepared for in 2026.

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Media

AI Can Nix Bias, but Humans Can Help Too

Does AI have a role in bringing equity to workers’ compensation claims? For Nikki Jackson, Head of Learning Strategy and Emerging Talent, a human touch in tandem with AI’s vestaile capabilities is still required for the foreseeable future.

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