North American Carriers Warned of “Structural” Claims Cost Shift in Gallagher Bassett Study

This edition of the BI Interview features Joe Powell, Chief Digital Officer, talking through the latest trends in technology and AI generation and speaking to how AI is influencing the claims sector and what carriers can expect from this space in the future.

As delays in medical treatment become a consistent pressure in the workers’ compensation industry due to shortages across healthcare providers, Jennifer Cogbill, SVP – GB Care, takes Business Insurance through the most effective strategies for mitigating the effects of delayed care.

Gallagher Bassett’s Greg McKenna, National Practice Leader – Public Sector, spoke to Insurance Business about the prevalence of workplace violence and how it is becoming a growing component of workplace injuries and a central driver of claim frequency, severity and complexity in more workers’ compensation cases.

Recent analysis from Gallagher Bassett reports poor communication as a contributing factor in nearly 70% of workplace incidents. Risk & Insurance breaks down how psychological safety in construction and other high-risk industries could reduce accidents and turnover.