In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Irina Simpson, Alma Magana, Margaret Viss, and Kathy Doyle in a roundtable discussion exploring how our experts deliver claims and client service excellence every day.