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Operational Optimization So You Can Expand and Grow

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We help carriers with capital constraints by providing flexible and efficient scalable solutions.

Carriers are under pressure to grow profitably which can be a challenge due to the high fixed operational costs associated with maintaining an in-house claims function. However, it is possible to redeploy your capital toward the expansion and growth of your business by streamlining your cost structure through a strategic partnership with Gallagher Bassett.

Our dedicated Carrier Practice is a cost-effective solution that can flex with the ebbs and flows of your business.

We deliver complete claims management solutions aligned to your specific goals for enhanced operational efficiency and focused scalability freeing up capital to fuel growth.

Why not tap into Gallagher Bassett’s specialized carrier expertise, talent pool, and performance tools to grow and expand in line with your strategic objectives.

Increase your profitability through the superior outcomes powered by Gallagher Bassett’s best-practice claims management and cost containment strategies, which will:  

  • Reduce loss costs and unallocated expenses
  • Accelerate closure rates and shorten durations
  • Focus on returning injured employees to work
  • Inform relevant strategies and growth plans through GB industry-leading analytics and reporting
Learn more about our GB experts

What our clients are saying

“GB provided the expertise and support we needed to expand our workers’ compensation underwriting footprint. We were entrenched in an especially soft market and our growth levers were few—so we branched out into new geographies. GB’s branch network and transition strategy enabled this successful endeavor—we look forward to growing our partnership.”
VP National Accounts, Underwriting National P/C Carrier

Our Expertise

Dedicated Carrier Practice Team Members
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Claims Handled
0 K
Carrier Relationships
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Claims Paid
$ 0 B

Award wins

Captive TPA of the Year – 2018-2024
2025 Best places to work for LGBTQ+ equality
Greatest Employers for Women 2024
Top Rated TPA 2018–2024 RMIS Report
2018 Forbes best companies to work for
2020 best places to work for LGBTA equality
2019 & 2020 Top 10 Claims Processing and Management Solution Provider
Top Claims Processing and Management Companies 2020 CIO Magazine
Top Rated TPA 2018–2022 RMIS Report
2020 Insurtech Initiative of the Year Business Insurance

Resources

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GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology. Explore our solution and services today.

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Insurer Resilience in a Rapidly Changing World: Finding Opportunities in the Value Chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow by stabilizing, reimaging, and transforming their operations.

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Five Expert Tips to Stand Out from your Mutual and Mid-Market Competitors

Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the challenges and expectations of an evolving insurance industry. Explore five challenges and how to meet them head on.

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How GB Partners with Mutual Carriers to Grow Profitably

Discover our tailored approach to meet the priorities of mutual and mid-market carriers.

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Your Next Big Opportunity is Already Here

Discover new opportunities to drive business productivity, growth and expansion.

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Case Studies

April 2025

North America: Enabling Profitable Nationwide Growth for Multinational Insurance Carrier

In 2010, Gallagher Bassett (GB) was engaged by a publicly traded multinational carrier to provide claims administration support across their property and casualty lines of business. Over the next few years, our partnership grew to where GB was managing over 1,000 new claims a year.

As the enterprise faced challenges in writing more business in new jurisdictions, GB proved to be a reliable resource by serving as an extension of their brand. This
support enabled the enterprise to profitably grow by offering the flexibility of a variable expense claims strategy, versus committing precious capital to carrier-owned resources and the real estate required in these new markets.

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April 2022

North America: Broadened Partnership with Mutual Carrier Effectuates Their Profitable Expansion

A mutual carrier was leveraging various TPAs to handle claims outside of its core footprint in an effort to hasten profitable growth. The carrier was able to compete on a national scale by leveraging GB’s footprint, expertise, and technology. They streamlined oversight by using fewer TPAs and GBs RMIS to easily see and monitor results while being confident GB was delivering an excellent customer experience.

Read how collaborating as partners, claims volume handled by GB for this mutual carrier client increased from hundreds in a few states in one LOB to a national presence in both Workers’ Compensation and Commercial Automobile Liability. This partnership facilitated growth of a differentiated product in a competitive landscape.

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December 2024

Takeover Claims Expertise Drives Quantifiable Results

Insurance carriers with open claims have been under pressure to improve their capital management and operational efficiency for years. This strain has prompted the strategic reviews of portfolios, particularly in situations where retaining discontinued or non-core business incurs a disproportionate amount of resources. Built on a foundation of claims and risk management excellence, Gallagher Bassett (GB) provides clients with the tailored solutions they need to resolve open claims.

In this situation, a global insurance entity and GB client needed assistance in improving the financial performance of a loss portfolio transfer and create a way to administer those claims efficiently and effectively. GB and the client partnered to develop a strategy rooted in best practices and our industry leading takeover claims management expertise to drive improved financial and operational results.

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April 2022

North America: Federal Lines Expertise Enables Carrier to Grow Broadly

Now established as a market leader in the Federal Acts niche, GB continues to help clients grow their Federal Lines profit and portfolios by actively providing a dedicated talent pool of expertly trained claims professionals, suited for a tightly regulated and highly competitive market.

In this unique situation, we partnered with a carrier to fill a gap in coverage for international and federal workers while working abroad. Learn how GB’s Federal capabilities were critical to ensure a seamless and relevant approach enabling the carrier to satisfy policyholders and fuel growth.

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Featured Blogs
Insights

Interview: Irina Simpson, EVP — Workers Compensation & Jon Stambaugh, SVP — Carrier Practice, on How GB Drives Superior Claim Outcomes 

Irina Simpson, EVP — Workers’ Compensation, and Jon Stambaugh, SVP — Carrier Practice, discuss new challenges shaping claims management and how GB continues to provide a strategic edge with our dedicated team of claims professionals, ongoing investment in innovative technology, and commitment to achieving superior outcomes for insurance carriers, managing general agents (MGAs) and program administrators (PAs).

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August 12, 2025
Media

Enhancing Care & Support for Injured Construction Workers

Construction spend in insurance outranks other industries, with total cost of risk averaging 10-15% of revneue. Jennifer Cogbill, SVP — GBCARE Client Services, discusses the various challenges and risks affecting construction workers, as well as strategies for minimizing and managing workplace incidents.

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August 8, 2025

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