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Strategic Growth for Program Administrators and MGAs

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We help PAs and MGAs stand out from the competition and achieve successful claims outcomes now and in the future.

In a marketplace filled with opportunities for Program Administrators (PAs) and MGAs, a partnership with Gallagher Bassett (GB) can help enhance your presence and unlock opportunities to scale your business for strategic, long-term growth.

The landscape for PAs and MGAs is competitive, entrepreneurial, and ever-changing, making a successful claims operation key to outpacing the competition. GB delivers superior risk management and claims outcomes through a high-performing and highly specialized claims management function.

We know that specialty lines written through PAs and MGAs require a specialized claims operation to mitigate their risk. GB’s robust team of specialists have the deep technical expertise to manage claims across all lines of coverage, complexity, and specialized liability to help you achieve superior outcomes.

Our partners act with confidence knowing they have:  

  • Access to the right professionals to drive the right outcome: our claims experts work as an extension of your team no matter the location or claims specialty
  • The backing of cutting-edge stewardship and benchmarking capabilities
  • Access to best-in-class teams and systems, including our award-winning RMIS platform, LUMINOS
  • Industry-leading expertise, credibility, and superior claims management
  • Innovation and responsiveness to enhance customer experience
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What our clients are saying

“GB provided the expertise and support we needed to expand our workers’ compensation underwriting footprint. We were entrenched in an especially soft market and our growth levers were few—so we branched out into new geographies. GB’s branch network and transition strategy enabled this successful endeavor—we look forward to growing our partnership.”
VP National Accounts, Underwriting National P/C Carrier

Our Expertise

Dedicated Carrier Practice Team Members
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Claims Handled
0 K
Carrier Relationships
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Claims Paid
$ 0 B

Award wins

Captive TPA of the Year – 2018-2024
2025 Best places to work for LGBTQ+ equality
Greatest Employers for Women 2024
Top Rated TPA 2018–2024 RMIS Report
2018 Forbes best companies to work for
2020 best places to work for LGBTA equality
2019 & 2020 Top 10 Claims Processing and Management Solution Provider
Top Claims Processing and Management Companies 2020 CIO Magazine
Top Rated TPA 2018–2022 RMIS Report
2020 Insurtech Initiative of the Year Business Insurance

Resources

US_GB-Carrier-Practice-Overview_Final-Low-Res_2
GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

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ebook
Top Three Claims Challenges Facing Programs and MGAs and How to Overcome Them

Key strategies to help Program Administrators and MGAs stand out from the competition and essential tips on how to achieve successful claims outcomes now and in the future.

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marketplace solutions
Program Marketplace solutions with GB

The program industry has grown into a leading alternative to the traditional property and casualty marketplace. Learn how partnered claim models can deliver superior results
for policyholders and clients.

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sol4-programs-alternative-risks
Programs and Alternative Risks

GB’s Carrier Practice was created with one goal in mind – address the unique challenges facing today’s claim leadership teams through partnered operating models that deliver superior results.

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April 2022

GB Carrier Practice Capabilities Overview

We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.

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April 2022

Insurer resilience in a rapidly changing world: Finding opportunities in the value chain

In times of uncertainty, insurance carriers can remain resilient and continue to grow…

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April 2022

Legacy Claims Solutions

According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…

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April 2022

Your next big opportunity is already here

Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…

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Case Studies

April 2022

North America: Improving Performance and Outcomes for an Industry Start-up

A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.

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Featured Blogs
Insights

Interview: Irina Simpson, EVP — Workers Compensation & Jon Stambaugh, SVP — Carrier Practice, on How GB Drives Superior Claim Outcomes 

Irina Simpson, EVP — Workers’ Compensation, and Jon Stambaugh, SVP — Carrier Practice, discuss new challenges shaping claims management and how GB continues to provide a strategic edge with our dedicated team of claims professionals, ongoing investment in innovative technology, and commitment to achieving superior outcomes for insurance carriers, managing general agents (MGAs) and program administrators (PAs).

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August 12, 2025
Media

Enhancing Care & Support for Injured Construction Workers

Construction spend in insurance outranks other industries, with total cost of risk averaging 10-15% of revneue. Jennifer Cogbill, SVP — GBCARE Client Services, discusses the various challenges and risks affecting construction workers, as well as strategies for minimizing and managing workplace incidents.

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August 8, 2025

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