In a marketplace filled with opportunities for Program Administrators (PAs) and MGAs, a partnership with Gallagher Bassett (GB) can help enhance your presence and unlock opportunities to scale your business for strategic, long-term growth. The landscape for PAs and MGAs is competitive, entrepreneurial, and ever-changing, making a successful claims operation key to outpacing the competition. GB delivers superior risk management and claims outcomes through a high-performing and highly specialized claims management function. We know that specialty lines written through PAs and MGAs require a specialized claims operation to mitigate their risk. GB’s robust team of specialists have the deep technical expertise to manage claims across all lines of coverage, complexity, and specialized liability to help you achieve superior outcomes. Our partners act with confidence knowing they have:
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We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
Key strategies to help Program Administrators and MGAs stand out from the competition and essential tips on how to achieve successful claims outcomes now and in the future.
The program industry has grown into a leading alternative to the traditional property and casualty marketplace. Learn how partnered claim models can deliver superior results
for policyholders and clients.
GB’s Carrier Practice was created with one goal in mind – address the unique challenges facing today’s claim leadership teams through partnered operating models that deliver superior results.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
In times of uncertainty, insurance carriers can remain resilient and continue to grow…
According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…
Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…
A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.
Earlier this year, Gallagher Bassett’s (GB) Carrier Practice conducted our first MGA Insights survey to uncover the challenges and opportunities facing MGAs, MGUs, program administrators (PAs), and carriers. The results are in, and the key areas of focus include acquiring talent, leveraging AI, improving service quality, and addressing challenges in claims management and premium growth.
The Carrier Perspective: 2026 Claims Insights will be released early next year, providing data-rich insights and invaluable takeaways to help carriers focus for the year ahead. With early results of our 2026 Claims Insights survey showing clear signs of the top challenges on carriers’ minds, our team explores what has changed since the 2025 Claims Insights whitepaper and what carriers need to be prepared for in 2026.
Greg McKenna, National Practice Leader — Public Sector, speaks to Business Insurance about recent reports that declare a rise in student-on-teacher violence and the disconnect between the data and workers’ compensation claims.
Does AI have a role in bringing equity to workers’ compensation claims? For Nikki Jackson, Head of Learning Strategy and Emerging Talent, a human touch in tandem with AI’s vestaile capabilities is still required for the foreseeable future.
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