December 7, 2022

Insights

Three Ways Insurers’ Lives Will Be Transformed in 2021

So, how will this fast-tracked movement towards digitization impact the industry? Here are three key trends we expect to see expand into 2021:

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Insights

6 Mega Trends Defining the New Reality for Carriers

Operating a commercial enterprise in the midst of a global health pandemic has forced businesses to closely consider their practical health operations from guidelines to strictly enforced rules. This comes into play in managing our own workplaces – offsetting risk and reward with a greater emphasis on the role of our people as our most valuable assets – creating safer workspaces and adopting new ways of working enabled by greater work from home capabilities. Plus, the pandemic has called into question how insurance carriers manage their businesses, outsourcing and collaborating to best navigate how they can continue to support customers in a new virtual context.

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Insights

5 Biggest Growth Opportunities for Carriers in 2021

Over the course of the study, the top 20 per cent of carriers generated an annual average profit of $764 million, compared to just $26 million for the middle 60 per cent.

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Insights

All you need to know about outsourcing your insurance claims management

The customer experience can have a direct impact on your bottom line, with unhappy customers increasing administrative burden and ultimately ‘voting with their feet’ by departing in search of another provider.

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Insights

GB’s Carrier Executives Address Top Industry Challenges

Earlier this year, we had the opportunity to put questions to the global leaders of Gallagher Bassett, capturing their thoughts on the challenges – and tactical solutions – facing the insurance industry. Our panel consists of:

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Insights

Global spotlight: How natural disasters shaped Australia & New Zealand’s insurance industry (earthquakes and storm events)

As surge events and matters of business interruption are increasing, let’s examine how the Asia Pacific region responds to these events and learn how a similar approach can be best applied no matter where you are.

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Insights

Let’s Face it, You Need the Right Person to Manage a Crisis

For the insurance industry, the financial implications of the last 12 – 18 months have been a litmus test: from the HIH scheme collapse, to those insurers and third-party administrators (TPAs) better resourced to ride the waves after making sound investment in predictions that ultimately paid off. This year more than ever we’re seeing the importance of having the right resources, systems, and infrastructure to support rapid ramp up (and down) to meet market needs.

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Insights

How Insurers Can Outsmart the Talent Crisis

While the insurance industry remains one of the most resilient in the current climate, there is a critical skills gap. A shortage in suitable applicants with relevant experience and specialized knowledge – vital for effective insurance practice – has left many organizations without sufficient human capital.

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