“Mother nature doesn’t care about COVID”, said Winsbury. “It’s never ending, and it never stops.”

This phenomenon is casting a heavy influence on many outcomes and costs across the global carrier industry and has no easy solution.

Here are Gallagher Bassett’s Senior Vice President, Carrier Practice, Joseph Berrios, insights into the importance of empathy in the claims process, and how carriers can balance kindness against cost for long-term gain.

In November, our Chief Executive Officer- North America, Mike Hessling, led the latest webinar in our Opportunities and Outcomes series, ‘Innovate to Meet Evolving Customer Expectations and Deliver Improved Outcomes.’ Along with our Carrier Practice Leadership team, he shared his thoughts on how carriers can improve the client experience while taking control of the total cost of risk for their business.

Scott Newland, General Manager – Government and Long-Tail Claims, has worked through many of these severe weather events and shared his top tips for carriers.

Here are our top tips for performing in a challenging, changing, and virtual insurance landscape.

File resolution is on everyone’s wish list – and prioritizing case closures delivers dividends for all involved that far exceed finishing the year with a clean desk:

Employers and carriers alike are preparing for an onslaught of lawsuits and claims relating to failures to meet health and safety obligations for employees who contract COVID-19 in the workplace, or over the course of carrying out their duties.

Mr Hessling is North America’s Chief Executive Officer for the global provider of risk and claims management services after being appointed to the role in February this year from Chief Client Officer, and has been a driving force behind the company’s burgeoning Carrier Practice, focused on the unique needs of serving carrier clients with outsourced solutions.

The “war for talent” sees carriers, especially of the mutual and mid-market type, battling to remain competitive and retain their access to top talent. Read on for our deep dive into these challenges and how your entity can overcome them.

While there have been many major events across the decades, there has never been a year like 2020 – with a major bushfire season, storm events and now a global pandemic.