December 8, 2022

Insights

Webinar Recap: Surge Response – Harness Your Bench Strength and Improve Service Outcomes

“Mother nature doesn’t care about COVID”, said Winsbury. “It’s never ending, and it never stops.”

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Insights

Disrupting the Social Inflation Cycle

This phenomenon is casting a heavy influence on many outcomes and costs across the global carrier industry and has no ...

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Insights

Best practice: Enhancing the Client Experience – the Cost of Kindness

Here are Gallagher Bassett’s Senior Vice President, Carrier Practice, Joseph Berrios, insights into the importance of empathy in the claims ...

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Insights

Webinar Recap: Innovate to Meet Evolving Customer Expectations

In November, our Chief Executive Officer- North America, Mike Hessling, led the latest webinar in our Opportunities and Outcomes series, ...

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Insights

Global Spotlight: What We’ve Learned From La Niñas and El Niños

Scott Newland, General Manager – Government and Long-Tail Claims, has worked through many of these severe weather events and shared ...

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new virtual normal
Insights

The New Virtual Normal

Here are our top tips for performing in a challenging, changing, and virtual insurance landscape.

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Insights

Wrapping Things Up for the Holidays

File resolution is on everyone’s wish list – and prioritizing case closures delivers dividends for all involved that far exceed ...

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Insights

When COVID is Contracted in the Workplace: the Impact on Workers’ Compensation

Employers and carriers alike are preparing for an onslaught of lawsuits and claims relating to failures to meet health and ...

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Insights

The Do’s and Don’ts of Outsourcing

Mr Hessling is North America’s Chief Executive Officer for the global provider of risk and claims management services after being ...

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Insights

How Mutual and Mid-Market Carriers can Build the Adjusting Force of the Future

The “war for talent” sees carriers, especially of the mutual and mid-market type, battling to remain competitive and retain their ...

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Insights

Post Pandemic Insurance: What’s Next For The Insurance Industry?

While there have been many major events across the decades, there has never been a year like 2020 – with ...

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