Our annual whitepaper, The Carrier Perspective: 2026 Claims Insights, indicated that high-severity claims are on the rise, with claims complexity increases cited by 64% of respondents. Sean Willett, SVP — Carrier Practice Strategy & Go-To-Market, explores claims management strategies carriers can employ to mitigate the risks of high-severity claims and maintain profitability.

Irina Simpson, EVP — Workers’ Compensation, discusses the new wave of complexity influencing workers’ compensation claims outcomes and the main drivers converging to make claims more difficult to manage as well as what the path forward looks like for claims professionals.