Technology that empowers clients and claims professionals to deliver best-in-class service is key to staying ahead in an ever-evolving insurance industry. Whether to maximize operational efficiency, streamline the claims lifecycle, or optimize the customer journey, organizations can enhance the claims process, but it requires ongoing investment and dedication to consistent improvement.
At Gallagher Bassett (GB), we understand the importance of innovation and are continuously exploring new ways to simplify processes, enhance decision-making, and create meaningful value for our clients.
In line with this commitment, we are proud to announce the launch of Luminos Claim Summarizer, an innovative and proprietary tool powered by generative AI.
Designed to simplify the review of claim developments, this new feature eliminates the tedious task of navigating through numerous claim notes and financial screens to piece together the story of a claim.
With just one click, Luminos Claim Summarizer delivers an insightful summary of the overall claim, along with summaries for several key categories, including coverage, medical, compensability, financial, and more—providing a comprehensive account of a claim in a clear and concise format.
Our claim professionals have leveraged this tool for the last 11 months, and these are the key benefits they experienced:
- Seamless: Fully integrated into Luminos, GB’s award-winning hybrid RMIS platform, and provides a centralized hub for all claim activities
- Effortless: Delivers concise claim overviews with a single click, enabling faster decision-making and reducing manual review time
- Streamlined: Simplifies even the most intricate claims with extensive developments over time, ensuring clarity and efficiency
- Actionable: Provides key claim information with cited insights to inform decisions, save time, boost productivity, and enhance transparency
- Secure: GB utilizes industry-leading AI models securely hosted and accessed via APIs
Our commitment to innovation is reflected in our generative AI journey, which is centered around developing a suite of tools that simplify and enhance everyday claim routines. From the development of award-winning RMIS technology to our continued exploration of AI, GB is dedicated to investing in technology that enables our clients, partners, and claims professionals to deliver exceptional service and achieve superior outcomes.
To learn more about our suite of tools, speak to our team today
