Strategies for MGAs and PAs to Thrive in a Crowded Carrier Marketplace

In a competitive and rapidly evolving market, Managing General Agents (MGAs) and Program Administrators (PAs) must proactively seek ways to stand out and differentiate themselves. With numerous players vying for attention, the ability to set yourself apart is crucial for sustained success. A high-performing claims operation is a game changer that can drive growth, retention, and market leadership.

A high-performing claims operation isn’t just a functional necessity; it’s a strategic imperative that can elevate MGAs and PAs above the crowd. By embracing innovative approaches and industry best practices, MGAs and PAs can leverage their claims capabilities as a powerful differentiator in the market landscape. In this article, we explore six dynamic strategies that MGAs and PAs can adopt to stand out and thrive in today’s crowded carrier marketplace.

  1. Focus on Delivering Superior Claims Management

One of the most impactful ways for MGAs and PAs to differentiate themselves is by providing industry-leading claims management. Partnering with a specialized claims management firm, such as Gallagher Bassett, can enhance risk management and claims outcomes. By prioritizing efficiency, innovation, and responsiveness in claims handling, MGAs and PAs can deliver exceptional service that delights customers and sets them apart from competitors.

  1. Build a Reputation for Expertise

Establishing a reputation for industry expertise is essential for standing out in a crowded marketplace. MGAs and PAs should stay informed about emerging trends, participate in industry conferences and webinars, and share thought leadership content. By demonstrating deep knowledge and credibility, MGAs and PAs can position themselves as trusted advisors and preferred partners in the market.

  1. Leverage Technology for a Competitive Edge

In today’s digital age, leveraging technology is critical for differentiation. MGAs and PAs should invest in advanced technology solutions that streamline claims management processes, enhance data analytics, and improve the overall customer experience. By adopting cutting-edge tools and platforms, MGAs and PAs can optimize efficiency, accuracy, and transparency in claims operations, thereby setting themselves apart from their peers.

  1. Deliver a Personalized Customer Experience

Providing a personalized customer experience is essential for attracting and retaining clients. MGAs and PAs should tailor their services to meet the specific needs and preferences of their customers. By offering customized solutions, attentive support, and proactive communication, MGAs and PAs can cultivate strong relationships and build a loyal customer base that distinguishes them in a crowded market.

  1. Embrace Innovation

The insurance industry is constantly evolving, and embracing innovation is key to staying ahead of the curve. MGAs and PAs should invest in new technologies, explore innovative business models, and develop creative product offerings. By embracing change and adapting to market trends, MGAs and PAs can position themselves as innovative leaders in the industry, attracting new business and retaining existing clients.

  1. Build Strong Partnerships

Collaboration is essential for success in a competitive marketplace. MGAs and PAs should forge strong partnerships with insurers, reinsurers, claims partners, and other industry stakeholders. By leveraging the expertise and resources of strategic partners, MGAs and PAs can enhance their offerings and provide comprehensive solutions that differentiate them from their competitors.

By focusing on superior claims management, building expertise, leveraging technology, delivering personalized experiences, embracing innovation, and fostering strategic partnerships, MGAs and PAs can navigate the challenges of the crowded carrier marketplace with confidence and achieve sustained success.

The Target Markets Mid-Year Meeting is fast approaching. The event will be a valuable opportunity to connect, and this year, we are proud to sponsor the workshop, “Elevate Your Workforce: Accessing Student Talent,” in collaboration with Spencer Educational Foundation. In line with our workshop focus, we recently published a new whitepaper, The Carrier Perspective, which delves into global workforce trends and strategies used by carriers, MGAs, and PAs to attract and retain talent. Join us at Target Markets for this engaging workshop or contact me to see how we can support you to stand out in the crowd.

Amy O'Brien

Vice President — Carrier Practice Sales

More Posts


Luminos Recognized for Most Comprehensive Product Offering

In today’s challenging economic landscape, carriers are prioritizing operational and commercial efficiencies. This has prompted the insurance sector to focus on solutions for legacy claims and underperforming lines of business. Here, Jon Stambaugh discusses the opportunities for carriers to address legacy liabilities and improve operational outcomes.

Read more

CLM 2024: Unleashing GB’s Expertise to Support Our Partners

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

Read more

GB Experts Reveal their Top Insights from RIMS

The New Year is here, and with it comes new opportunities and challenges for the carrier marketplace. Joe Berrios and Jon Stambaugh share the findings of our 2023 survey and discuss the key themes and top priorities for our partners across the industry this year.

Read more
Group Of Businesswomen Collaborating In Meeting - Business Services

Why ESG Integration Supports a Competitive Advantage for Mutual Carriers

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Suzanne McCarthy, Margaret Viss, Vicky Kalasmiki, Jill Crane, and Kathy Doyle in a insightful roundtable discussion exploring explore what claims and client service excellence truly means.

Read more

Keep your finger on the pulse of the latest industry news and insights.

Sign up to our monthly newsletter today.


Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!