High-volume, low-severity claims demand both speed and accuracy. Whether it’s a minor fender bender, a slip-and-fall with no lost time, or a routine workers’ compensation medical-only claim, these claims build strength in numbers. Left unmanaged or mismanaged, they can escalate, leading to higher costs and litigation risks that can cause damage to reputation.
However, dedicating the resources and attention required to manage these claims effectively can put strain on internal teams and distract them from a business’ strategic priorities. In an ever-growing and competitive insurance landscape, the question becomes how carriers can balance the management of high-volume, low-severity claims while facilitating growth. This is where a claims and risk management partner can help. With specialized services designed to help carriers streamline claims handling, these dedicated experts can scale with your business and maintain exceptional service without overextending internal teams.
We explored three key claim types where leveraging strategic partnerships can help achieve superior outcomes.
Keeping Workers’ Compensation Medical-Only Claims on Track
In the workers’ compensation space, medical-only claims can make up a significant portion of a carrier’s claim count. These claims require compassionate handling, prompt treatment coordination, and efficient provider communications to deliver superior outcomes. After all, at the heart of every workers’ compensation claim is an injured person whose health and recovery can be affected by the claims handling process.
Outsourcing these claims to an experienced specialist who understands the importance of a comprehensive approach not only reduces the total cost of risk but also ensures the delivery of quality care throughout the claims process. From the first report of injury to the successful closure of the claim, carriers need a team that knows the importance of active listening and empathy.
Beyond the human element, a partner that can provide advanced technological solutions can become an invaluable tool to improve efficiency and outcomes. For example, our team leverages Gallagher Bassett’s (GB’s) Waypoint Navigation System, a predictive modeling tool built on decades of historical data, to provide unmatched insights that empower informed decisions and deliver consistent results.
With a trusted partner to support claims management, carriers can expect efficiency without sacrificing quality claims handling, providing their teams with the time and resources to tackle more complex claims.
Delivering Fast Resolutions and Fair Outcomes in Auto Liability
When it comes to auto liability, not all claims involve long-haul freight operators. In fact, many claims involve minor vehicle accidents with a third party or multiple-vehicle accidents with minor injuries. Despite the low-severity nature of these claims, they require the same delicate balance between fair settlements and controlling legal costs. Early contact strategies, accurate liability assessments, and warrantied repair work have become crucial for striking this balance but can present a challenge for smaller teams to deliver.
A trusted partner like GB can give you access to a dedicated in-house, fully integrated subrogation team with decades of experience in personal injury protection across multiple states, data-driven insights, litigation management, and more. Tapping into a tailored auto liability claims program can lead to faster and more cost-effective resolutions.
Effectively Avoiding Escalation on General Liability Claims
General liability claims can have both an immediate and a long-term impact on your business. How your team reacts to a low-severity claim, such as a trip-and-fall incident or property damage, can affect your reputation and the bottom line. Having an experienced general liability team at your fingertips can be the difference between a quick resolution and unnecessary litigation.
Engaging a partner that understands the critical need for timeliness in general liability claims and has the time and resources to take a proactive approach and facilitate early intervention is the key to mitigating exposure and ensuring your brand is protected. Look for partners that offer in-depth investigation services, trained resolution managers in specific industry fields, and data-driven decision-making tools such as our industry-leading Luminos RMIS platform. These benchmarking tools enable our team to make the right decision in a timely manner, getting your team back on track.
At GB, we understand that handling high-volume, low-severity claims isn’t just about speed; it’s about doing it right every time. Whether you’re a national carrier or a start-up MGA, GB can integrate with your claims ecosystem. Our decades of experience have equipped us with the tools, talent, and technology to deliver measurable value to your business.
If you’re looking to outsource high-volume claims without sacrificing quality or control, contact us today to discover how we can help you focus on what matters most.
