Insurance Industry Navigating Economic, Technological and Customer Changes

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Irina Simpson, Alma Magana, Margaret Viss, and Kathy Doyle in a roundtable discussion exploring how our experts deliver claims and client service excellence every day.