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Video: The BI Interview with Mike Hessling of Gallagher Bassett

Business Insurance sat down with Mike Hessling, Gallagher Bassett CEO, North America, to discuss ways in which the insurance sector is adapting to the changing technological environment. In this interview, Mike Hessling explains how the Gallagher Bassett team employs generative AI to deliver superior outcomes by handling claims more efficiently and engaging more empathetically with claimants. Watch the full video here.

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Insights

The Carrier Perspective: 2026 Claims Insights is Now Available

Based on responses from 250 industry leaders across North America, the UK, and Australia, The Carrier Perspective: 2026 Claims Insights offers a comprehensive overview of the trends shaping carrier market and provides actionable strategies for carriers to maintain their competitive edge in 2026.

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February 26, 2026
Insights

What Claims and Client Service Excellence Looks Like in 2026 

In an evolving insurance landscape, maintaining claims and client service excellence remains the foundation of success. To mark International Women’s Month in March, Suzanne McCarthy, Danielle Gugliotti, Alma Magana, Emilee Robach, Danielle Spradlin, and Margaret Viss joined our claims and client service roundtable to discuss the key factors shaping the successful delivery of quality service in 2026.

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February 26, 2026

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