Business Insurance sat down with Mike Hessling, Gallagher Bassett CEO, North America, to discuss ways in which the insurance sector is adapting to the changing technological environment. In this interview, Mike Hessling explains how the Gallagher Bassett team employs generative AI to deliver superior outcomes by handling claims more efficiently and engaging more empathetically with claimants. Watch the full video here.
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Giving Notice to the “Quiet Quitting” Movement
In the wake of the Great Resignation comes a new movement dubbed “quiet quitting” leaving some carriers with a disengaged