When claim complexity and volumes soar, the ability for carriers to resolve claims efficiently and accurately can be compromised. Partnering with our team of experts means we can step in to help you overcome your challenges with a variety of flexible models that drive quality results and protect your brand.
We have the industry knowledge, experience, and innovative tools to deliver superior claims management outcomes for your business. A strategic partnership with Gallagher Bassett’s Carrier Practice will help to increase your closure rates, move old or complex claims off your books, reduce the load on your internal resources, and accelerate the claims lifecycle to ultimately improve your total cost of risk (TCOR).
Quality claims handling has been a hallmark of Gallagher Bassett since our inception in 1962. Our relentless commitment to quality has pushed us to innovate. Our operational excellence framework, ROSCO (Real-time Opportunities for Superior Claim Outcomes), focuses on our quality assurance processes to enable transparency, accountability, and accessibility of desk-level performance.
Having access to real-time claims performance, backed by our claims management experts and our Waypoint suite of decision support solutions, means we can help you better plan for your business. Engage in a strategic partnership with GB to find underwriting insights, mitigate business risks, and be assured a rigorous quality assurance model is at work.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
Gallagher Bassett has handled a variety of legacy claims, this allows our partners and their staff to focus on current and future customers, while GB focuses on prior customers. Legacy reserve management is a solution for insurers and companies of all sizes.
In times of uncertainty, insurance carriers can remain resilient and continue to grow by stabilizing, reimaging, and transforming their operations.
Discover new opportunities to drive business productivity, growth and expansion.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
In times of uncertainty, insurance carriers can remain resilient and continue to grow…
According to a recent survey*, roughly 30% of run-off deals are motivated by disposing of non-core business; over 15% of relate to trends in social inflation and managing…
Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…
A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.
Earlier this year, Gallagher Bassett’s (GB) Carrier Practice conducted our first MGA Insights survey to uncover the challenges and opportunities facing MGAs, MGUs, program administrators (PAs), and carriers. The results are in, and the key areas of focus include acquiring talent, leveraging AI, improving service quality, and addressing challenges in claims management and premium growth.
The Carrier Perspective: 2026 Claims Insights will be released early next year, providing data-rich insights and invaluable takeaways to help carriers focus for the year ahead. With early results of our 2026 Claims Insights survey showing clear signs of the top challenges on carriers’ minds, our team explores what has changed since the 2025 Claims Insights whitepaper and what carriers need to be prepared for in 2026.
Greg McKenna, National Practice Leader — Public Sector, speaks to Business Insurance about recent reports that declare a rise in student-on-teacher violence and the disconnect between the data and workers’ compensation claims.
Does AI have a role in bringing equity to workers’ compensation claims? For Nikki Jackson, Head of Learning Strategy and Emerging Talent, a human touch in tandem with AI’s vestaile capabilities is still required for the foreseeable future.
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