Our tailored customer experience, deep expertise, and best-in-class analytics capabilities ensure we enhance your brand so you can outpace the competition.
As the expectations of insureds and claimants increase, so too does the pressure to delight customers and keep pace with industry demands. A strategic co-sourcing partnership with Gallagher Bassett can alleviate these pressures through our customizable service model aligned with your go-to-market strategy.
Gallagher Bassett’s dedicated Carrier Practice team are ready to become an extension of your own, no matter when or where client demand arises.
We can help you elevate your brand reputation so you can stand out in a crowded marketplace by ensuring that your claimants experience excellent customer service at every step of the claims journey. Not only is our team equipped with the expertise to manage claims of any complexity; we will also drive superior outcomes by pairing the relevant expert to the right claim and support the entire process with innovative tools, such as our mobile application GBGO.
Gallagher Bassett’s framework for driving superior outcomes and best-in-class customer experience includes:
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology. Explore our solution and services today.
Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the challenges and expectations of an evolving insurance industry. Explore five challenges and how to meet them head on.
Few Third-Party Administrators have the resources or expertise to conquer those challenges, including those created by work-related injuries from a multi-national workforce. In response, Gallagher Bassett has assembled experienced units with the specialized resources and the expertise needed to address the associated risks.
Discover our tailored approach to meet the priorities of mutual and mid-market carriers.
Gallagher Bassett has handled a variety of legacy claims, this allows our partners and their staff to focus on current and future customers, while GB focuses on prior customers. Legacy reserve management is a solution for insurers and companies of all sizes.
Utilizing remote technology to accommodate experts across the country, Gallagher Bassett has put together units that have extensive claims experience in both international and Defense Base Act claims handling. Our multi-lingual staff has over 150 years combined industry experience, with 70+ years handling DBA.
For 60 years Gallagher Bassett has successfully partnered with the industry’s most reputable program administrators, captive managers and insurance carriers. GB’s Carrier Practice was created with one goal in mind – address the unique challenges facing today’s claim leadership teams through partnered operating models that deliver superior results.
Discover new opportunities to drive business productivity, growth and expansion.
We understand that carriers are under pressure to grow profitably, continuously develop products, expand in markets, delight customers, and keep pace with technology.
In times of uncertainty, insurance carriers can remain resilient and continue to grow…
Gallagher Bassett’s specialist carrier team shares its advice to meet and exceed the cha..
Within a dynamic insurance marketplace, the ability to continuously develop products,
expand in markets, attract and retain talent, delight customers…
Business have outsourced goods and services for decades, but when insurance carriers seek to outsource their claims…
Within a dynamic insurance marketplace, the ability to continuously develop products, expand in markets, delight customers and keep pace…
An established national insurer’s fixed and allocated internal costs were deemed excessive by the company’s leadership team. GB was engaged to implement an exposure-based staffing model that matched the appropriate adjuster with the relevant files. As a result of GB’s initiatives, the client experienced an upside on fixed costs, improved outcome metrics and established a dedicated team to oversee the transition limiting service disruptions.
A start-up MGA and its carrier partner engaged Gallagher Bassett to initiate and manage the launch of its newest program. After two successful years, the start-up elected to harness their learnings and manage their own in-house team. GB was eventually reengaged to enhance performance and integrate additional improvements for continued growth including exposure-based staffing, policy level data transmission and enhanced compliance with Carrier Practice standards.
We’re dedicated to investing in technology that empowers our clients, partners, and claims professionals to deliver exceptional service and achieve superior outcomes. Joe Powell, Chief Digital Officer, explains the key benefits of our latest AI innovation, Luminos Claim Summarizer.
The 2025 WSIA Annual Marketplace conference reflected how dynamic the wholesale and specialty market has become. Our Carrier Practice Team shares highlights and takeaways, including the leading opportunities and challenges in the industry and the strategies that help organizations stand out.
Over the years, cyber threat actors have evolved beyond phishing and ransomware. Today, their attacks are more sophisticated, shifting their strategy in response to new pain points. Kirsten Mickelson, Cyber Claims Practice Leader, examines the top 5 cyber threats in 2026 and how organizations can bolster cyber resilience.
Jon Stambaugh, SVP — Carrier Practice, recently sat down with Rough Notes to discuss the four biggest challenges facing MGAs and program administrators (PAs), including the increasing severity and complexity of claims, maintaining access to top talent without straining profit margins and keeping up with cutting-edge technology to equip your team to deliver superior outcomes. Read how GB is helping MGAs and PAs overcome these challenges and more.
Want to drop us a line? You can get in touch by filling out the form below and we’ll get back to you as soon as possible!