Earlier this year, Gallagher Bassett’s (GB) Carrier Practice conducted our first MGA Insights survey to uncover the challenges and opportunities facing MGAs, MGUs, program administrators (PAs), and carriers. The results are in, and the key areas of focus include acquiring talent, leveraging AI, improving service quality, and addressing challenges in claims management and premium growth.

The Carrier Perspective: 2026 Claims Insights will be released early next year, providing data-rich insights and invaluable takeaways to help carriers focus for the year ahead. With early results of our 2026 Claims Insights survey showing clear signs of the top challenges on carriers’ minds, our team explores what has changed since the 2025 Claims Insights whitepaper and what carriers need to be prepared for in 2026.

We’re dedicated to investing in technology that empowers our clients, partners, and claims professionals to deliver exceptional service and achieve superior outcomes. Joe Powell, Chief Digital Officer, explains the key benefits of our latest AI innovation, Luminos Claim Summarizer.

The 2025 WSIA Annual Marketplace conference reflected how dynamic the wholesale and specialty market has become. Our Carrier Practice Team shares highlights and takeaways, including the leading opportunities and challenges in the industry and the strategies that help organizations stand out.

Over the years, cyber threat actors have evolved beyond phishing and ransomware. Today, their attacks are more sophisticated, shifting their strategy in response to new pain points. Kirsten Mickelson, Cyber Claims Practice Leader, examines the top 5 cyber threats in 2026 and how organizations can bolster cyber resilience.

MGAs and PAs face growing pressure to grow profits, develop new products, enter new markets, and keep pace with technology–all while delivering exceptional service. Gallagher Bassett consistently evaluates these demands to understand the unique challenges that develop as a result and how they affect claims management. Let’s explore four key trends and strategies to address them.

Discover three ways partnering with a claims and risk management expert can help carriers effectively handle high-volume, low-severity claims while ensuring quality outcomes and aligning with strategic business priorities.

Culture starts at the top. When it comes to creating a culture of service, a leader’s actions can demonstrate the value of giving back and set a standard that permeates throughout an organization. For Mike Hessling, Gallagher Bassett’s (GB’s) CEO, North America, this responsibility is a welcomed aspect of his role, one that he embraces as a privilege and a personal mission.

Having recently celebrated its fourth year, the RISE Leadership Summit & Awards Gala has now become a flagship event—a three-day gathering that celebrates innovation, fosters connections, and cultivates career growth.
We caught up with Amy Cooper, Founder of RISE and VP — Carrier Practice Sales, to hear about this year’s highlights.

MGAs and PAs struggle to attract and retain talent due to industry-specific demands, competitive pressures, and evolving expectations, compounded by a shortage of the specialty expertise needed to expand their portfolios.

As we enter the second half of 2025, many of the challenges carriers experienced throughout the first half of the year are set to persist. Social inflation is high among those challenges, with its influence on the industry continuing to rise and the impact on insurance losses set to intensify without effective intervention from carriers.

The Target Markets Program Administrators Association (TMPAA) Mid-Year Meeting is fast approaching, taking place on May 6–8 in Dallas, Texas, …