It’s critical carriers understand the true cost of claims, so they retain customers, lower expenses, and make processes fit for purpose.

With talent pools vanishing and quality personnel seeking long-term employment, Gallagher Bassett’s Stacey Williams – Chief Client Officer, Australia – explains how carriers can overcome these challenges to deliver better claims outcomes and talent retention.

Treating claimants ‘right’ means many different things to modern carriers and the pressure of meeting ethical, moral, and regulatory demands can make this a complex issue to wade through.

Some workplaces have emerged victorious from 2020 having achieved greater talent retention, employee offerings, and a flexible approach to effectiveness.

Critical for employee management, performance reviews have always been an important conduit for leaders to guide teams toward mutually rewarding outcomes. COVID has been a catalyst to reinvent the future of work – especially for those managers committed to taking the opportunity to make things better than they were before. Along with work practices and priorities, people management has had to adjust to meet the evolving work landscape, particularly where leaders are engaging remote and isolated teams.

The Supreme Court of the United Kingdom recently ruled in favor of policyholders required to close as a result of government lockdowns, with costly and wide-reaching ramifications likely for the carrier industry.