North AmericaUSA

Expert Insights: Top Insights and Takeaways from RIMS 2023

This year’s RIMS conference was a welcomed opportunity to connect with industry peers. There were so many highlights, too many by far to mention, leading us to capture some of our best and brightest moments below.

In the evolving world of risk, embracing connection, discussion, and insight is the gateway to preparing for what lies ahead and setting a foundation for future success. The array of thought leadership sessions, educational seminars, DE&I discussions, and state-of-the-art solutions at RIMS has certainly empowered risk professionals to bring innovation to the heart of their operations. Our team at Gallagher Bassett (GB) shares the top insights we will be taking back to our desks.

  1. Innovation is Key

The easy conversation starter when reconnecting at RIMS is typically, “So, what’s new?” That question opened to door to many discussions about where claims and risk professionals are focusing their attention, where they see opportunities, and what new tools could shape our industry.

  1. Knowledge is Power

This conference is always a hotbed of information, new ideas, and shared learnings and insights.  2023 was no exception, highlighted by Caryn Siebert’s Thought Leader Theater presentation on social inflation.  It was a standing room only crowd that listened to and participated in Caryn’s discussion and the ability to share knowledge and actionable insights is what makes events like RIMS powerful.

  1. People, People, People

It feels like this topic is here to stay. How we attract, train, empower, and retain our people continues to be a leading topic of discussion.  We spoke with risk managers across all industries about how they’re handling these challenges and how we at GB are working to build future claims and risk management leaders within our company. Putting people first is still priority number one.

  1. Quality and Service Expectations

We’ve seen it in our research and we hear it in our discussions:  the rising demands for more innovation, more technology, and more seamless customer touchpoints have forced carriers to urgently prioritize their customer service. We spoke with many of our connections about how to address changing expectations by expediting the claims lifecycle.

If you missed us at Riskworld, check out our RIMS conference hub here:

Joe Berrios

Joe Berrios

Managing Director, Carrier Practice

More Posts


How To Gain a Competitive Edge in Today’s Market

The insurance industry has long been regarded as a stable and reliable sector, but it is not immune to the challenges of today’s fast-changing business landscape. Mutual and mid-market carriers are facing a confluence of factors that are impacting their bottom lines, including rising business costs, complex claimant needs, and the mounting impacts of inflation. As a result, many mutuals and mid-markets may be feeling stuck and struggling to get ahead. However, for those seeking to move forward, leaning on a strategic partner could be the answer to unlocking the tools and expertise needed to address these challenges.

Read more

GB’s Key Takeaways from the TMPAA Mid-Year Meeting

The Target Markets Program Administrators Association (TMPAA) Mid-Year Meeting took place on May 1–3, and our Gallagher Bassett Carrier Practice team took full advantage of the ample networking and educational panels while discussing opportunities to collaborate and prosper in the program business space.

Read more

Five Ways GB’s Award-Winning Luminos RMIS Suite Supports Carriers to Achieve Superior Outcomes

Carriers are constantly seeking new ways to improve their claims outcomes, and Gallagher Bassett’s (GB) award-winning Luminos platform has emerged as a critical tool in achieving this goal. Recently named the top RMIS platform for its sixth consecutive year in the 2023 Redhand RMIS Report, GB’s Luminos RMIS suite offers comprehensive risk management capabilities and cutting-edge digital features that have helped carriers achieve superior claims results.

Read more

How to Navigate Changing Customer Expectations by Accelerating the Claims Lifecycle

The insurance industry’s evolution has fostered a recent recalibration of customer expectations. Once again, carriers are propelled into another phase of adapting to changing customer needs. While many carriers implement a robust customer-first strategy, the recurring challenge associated with a client base with ever-evolving ways of thinking places carriers in a constant state of catch-up.

Read more

Keep your finger on the pulse of the latest industry news and insights.

Sign up to our monthly newsletter today.

Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!