Expert Insights: Top Insights and Takeaways from RIMS 2023

This year’s RIMS conference was a welcomed opportunity to connect with industry peers. There were so many highlights, too many by far to mention, leading us to capture some of our best and brightest moments below.

In the evolving world of risk, embracing connection, discussion, and insight is the gateway to preparing for what lies ahead and setting a foundation for future success. The array of thought leadership sessions, educational seminars, DE&I discussions, and state-of-the-art solutions at RIMS has certainly empowered risk professionals to bring innovation to the heart of their operations. Our team at Gallagher Bassett (GB) shares the top insights we will be taking back to our desks.

  1. Innovation is Key

The easy conversation starter when reconnecting at RIMS is typically, “So, what’s new?” That question opened to door to many discussions about where claims and risk professionals are focusing their attention, where they see opportunities, and what new tools could shape our industry.

  1. Knowledge is Power

This conference is always a hotbed of information, new ideas, and shared learnings and insights.  2023 was no exception, highlighted by Caryn Siebert’s Thought Leader Theater presentation on social inflation.  It was a standing room only crowd that listened to and participated in Caryn’s discussion and the ability to share knowledge and actionable insights is what makes events like RIMS powerful.

  1. People, People, People

It feels like this topic is here to stay. How we attract, train, empower, and retain our people continues to be a leading topic of discussion.  We spoke with risk managers across all industries about how they’re handling these challenges and how we at GB are working to build future claims and risk management leaders within our company. Putting people first is still priority number one.

  1. Quality and Service Expectations

We’ve seen it in our research and we hear it in our discussions:  the rising demands for more innovation, more technology, and more seamless customer touchpoints have forced carriers to urgently prioritize their customer service. We spoke with many of our connections about how to address changing expectations by expediting the claims lifecycle.

If you missed us at Riskworld, check out our RIMS conference hub here:

Joe Berrios

Joe Berrios

Managing Director, Carrier Practice

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