The Trucking Industry Is Set for Change: Here Are Four Actions You Can Take To Successfully Manage Transportation Liability Claims

trucking industry change
America’s heavy freight network is instrumental in the supply of goods and services. Like other forms of transport, heavy freight, otherwise known as trucking, connects our nation on more than one level.

The trucking industry is grappling with the issues of supply chain disruptions and ongoing restrictions. Compounding these supply challenges, the trucking industry seems to be facing another, arguably more serious, problem — a severe shortage of drivers.

The factors influencing a shortage in drivers are insurmountable, which has left many trucking companies exploring out-of-the-box options. The most controversial? Lowering the age requirement to drive a heavy freight vehicle to 18.

Whether or not you agree, challenges and shortages in the trucking industry open the door to increases in liability claims. Gallagher Bassett’s Transportation Major Case Unit (MCU) is equipped to provide expertise and support for the unique challenges faced by the transportation industry.

Gallagher Bassett’s SVP, Transportation Practice, Doug Betkowski shares his top tips to successfully managing transportation liability claims.

1. Mobilize Rapid Response

Immediately following an incident, the motor carrier and its TPA claims and risk partner are responsible for mobilizing stakeholders to relay information to key decision makers. Getting boots on the ground as quickly as possible will help maintain the integrity of the evidence and the investigation, as well as the confidentiality of information to protect the reputation of the motor carrier.

2. Have a plan in place

While responding quickly to an incident is crucial, without a comprehensive plan in place prior to an incident, an organization risks losing precious time and evidence that can make the difference in resolving a claim. Additionally, taking the time to create a detailed incident response plan can empower the team and provide necessary support in critical times of need.

3. Build the Right Support Team

Every investigation requires the right experts to preserve evidence and protect information. Investing in the right multidisciplinary team, including experienced claims professionals, lawyers that understand the context of similar claims, independent adjusters, and public relations representatives, can prove the difference between resolution and a drawn-out, far more expensive settlement.

4. Be Empathetic, Respectful, and Transparent

Speed of response is essential, and a part of this response is the sincerity with which an organization recognizes and takes responsibility for any necessary fault. Whenever possible, communicate understanding of the situation and dedication to finding a fair resolution for all parties. This can go a long way toward improving negotiation during a difficult process.

Gallagher Bassett’s Transportation MCU is composed of specialized defense attorneys, claims leaders, and experienced transportation claims professionals who specialize in high-severity transportation claims.

The MCU team works collaboratively with transport clients to drive savings for a motor carrier’s liability portfolio.

Out-of-the-box solutions to supply chain issues and driver shortages require out-of-the-box approaches to claims management. To find out how Gallagher Bassett’s Transportation MCU can support you in delivering superior outcomes, contact us today.

Doug Betkowski

SVP – Transportation Practice Leader

More Posts

Insights

Luminos Recognized for Most Comprehensive Product Offering

In today’s challenging economic landscape, carriers are prioritizing operational and commercial efficiencies. This has prompted the insurance sector to focus on solutions for legacy claims and underperforming lines of business. Here, Jon Stambaugh discusses the opportunities for carriers to address legacy liabilities and improve operational outcomes.

Read more
Insights

CLM 2024: Unleashing GB’s Expertise to Support Our Partners

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

Read more
Insights

GB Experts Reveal their Top Insights from RIMS

The New Year is here, and with it comes new opportunities and challenges for the carrier marketplace. Joe Berrios and Jon Stambaugh share the findings of our 2023 survey and discuss the key themes and top priorities for our partners across the industry this year.

Read more
Insights

Strategies for MGAs and PAs to Thrive in a Crowded Carrier Marketplace

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

Read more

Keep your finger on the pulse of the latest industry news and insights.

Sign up to our monthly newsletter today.

Search

Hi there!

Want to drop us a line?  You can get in touch by filling out the form below and we’ll get back to you as soon as possible!