Here are Gallagher Bassett’s Senior Vice President, Carrier Practice, Joseph Berrios, insights into the importance of empathy in the claims process, and how carriers can balance kindness against cost for long-term gain.

Having access to the right tools is essential for measuring success when expanding into new industries, geographies, or lines of coverage to leverage real-time data and improve business decisions.

Gallagher Bassett’s (GB) Internship and Mentor Programs have been key components in helping our organization, and specifically the Carrier Practice, develop talent and build an innovative culture that ensures our workplace is one where people want to be, as well as providing great exposure and developing future leaders.

It has been interesting to see the various impacts COVID-19 has had on claim frequency and severity across industries, which has led to program partners seeking consultation to help predict post-pandemic claim volumes and plan for new program development. 

Data availability is growing faster than ever, with more data created in the past two years than in the entirety of human history. We are at the beginning of a revolution, and one that businesses can no longer afford to ignore.

Reinsurance solutions for legacy liabilities are not reserved for companies winding down operations and closing their doors to new business. …