Amy Cooper

Insights

Inside The RISE 2025 Leadership Summit

Having recently celebrated its fourth year, the RISE Leadership Summit & Awards Gala has now become a flagship event—a three-day gathering that celebrates innovation, fosters connections, and cultivates career growth.
We caught up with Amy Cooper, Founder of RISE and VP — Carrier Practice Sales, to hear about this year’s highlights.

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Insights

How Mutual and Mid-Market Carriers Can Overcome Five Key Challenges & Harness New Opportunities

The insurance landscape is constantly evolving, and mutual and mid-market carriers are experiencing growing pressure to maintain pace. From the increasing threat of cyber-attacks to the battle for talent, regulatory complexity, and rising customer expectations, the demands have never been higher.

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Insights

Delivering Excellence in 2025: Insights from Gallagher Bassett’s Claims and Client Service Experts 

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Irina Simpson, Alma Magana, Margaret Viss, and Kathy Doyle in a roundtable discussion exploring how our experts deliver claims and client service excellence every day.

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Insights

Four Keys to Sustainable Growth and Achieving Success for Mutuals

Robust, creative, and strategic planning is paramount for long-term success in the mutual insurance industry. At a time when NAMIC has revealed the sector faces increasing pressures from reinsurance factors, it has never been more important for carriers to take proactive steps to grow, balance capital constraints, and transform their businesses.

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Insights

5 Diversification Strategies for Mutual and Mid-Market Carriers to Capitalize On

As mutual and mid-market carriers prepare for what’s next, strategic planning and diversification play crucial roles in ensuring long-term success in the evolving insurance industry. Looking ahead, embracing adaptability, navigating a highly competitive marketplace, and finding unique differentiators are among the top priorities for carriers.

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Group Of Businesswomen Collaborating In Meeting - Business Services
Insights

Why ESG Integration Supports a Competitive Advantage for Mutual Carriers

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Suzanne McCarthy, Margaret Viss, Vicky Kalasmiki, Jill Crane, and Kathy Doyle in a insightful roundtable discussion exploring explore what claims and client service excellence truly means.

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Group Of Businesswomen Collaborating In Meeting - Business Services
Insights

What Claims and Client Service Excellence Looks Like in 2024

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Suzanne McCarthy, Margaret Viss, Vicky Kalasmiki, Jill Crane, and Kathy Doyle in a insightful roundtable discussion exploring explore what claims and client service excellence truly means.

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Insights

Three Keys to Sustainable Growth and Achieving Success for Mutuals in 2024

As mutuals step into the landscape of 2024, leading with robust, creative, and strategic planning for long-term success is paramount. The NAMIC 2022 Mutual Factor Report recently highlighted the impressive growth of the mutual insurance industry, setting the stage for mutual carriers to seize opportunities and overcome challenges in the year ahead. In this article, we explore three strategic pillars that will empower mutual carriers to navigate the remainder of the year and set the foundations for growth in 2024.

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Insights

How To Gain a Competitive Edge in Today’s Market

The insurance industry has long been regarded as a stable and reliable sector, but it is not immune to the challenges of today’s fast-changing business landscape. Mutual and mid-market carriers are facing a confluence of factors that are impacting their bottom lines, including rising business costs, complex claimant needs, and the mounting impacts of inflation. As a result, many mutuals and mid-markets may be feeling stuck and struggling to get ahead. However, for those seeking to move forward, leaning on a strategic partner could be the answer to unlocking the tools and expertise needed to address these challenges.

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Insights

Finding Your Differentiator

Now that we’ve entered 2023, there’s never been a better time for mutuals and mid-markets to ask themselves where they fit in today’s industry. These answers will not only inform future business decisions but help you stand out from the competition. Caryn Siebert and Amy Cooper share the top tips to find your market differentiator.

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Insights

How To Hit Your 2022 Milestones by Finding the Right Partner who Understands Mutual and Mid-Market Carriers

Many critical issues are facing mutual and mid-market carriers right now, including the war on talent, digital transformation, capital constraints, and how to efficiently unlock growth potential. This makes finding the right partner for your business, that not only understands your priorities but also the surrounding landscape, all the more important.

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Insights

How Mutual and Mid-Market Carriers can Build the Adjusting Force of the Future

The “war for talent” sees carriers, especially of the mutual and mid-market type, battling to remain competitive and retain their access to top talent. Read on for our deep dive into these challenges and how your entity can overcome them.

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