MGAs and PAs struggle to attract and retain talent due to industry-specific demands, competitive pressures, and evolving expectations, compounded by a shortage of the specialty expertise needed to expand their portfolios.

As we enter the second half of 2025, many of the challenges carriers experienced throughout the first half of the year are set to persist. Social inflation is high among those challenges, with its influence on the industry continuing to rise and the impact on insurance losses set to intensify without effective intervention from carriers.

As anticipation builds for the 2025 RISE Leadership Summit, we caught up with Amy Cooper, Founder of RISE and VP — Carrier Practice Sales, to hear about this year’s must-see events and reflect on some of 2024’s highlights.

The rapid growth of generative AI in the insurance industry is undeniable. According to Gallagher Bassett’s (GB’s) recent report, The Carrier Perspective: 2025 Claims Insights, 63% of North American carriers use generative AI as part of claims resolution, which is a 24-percentage-point increase from 2024.

The 2025 RMIS Report by Redhand Advisors has recognized our Luminos RMIS platform as the most comprehensive offering in the bundled TPA space for the eighth consecutive year.

This year, RISKWORLD is bringing together over 11,000 risk management professionals from more than 70 countries to our hometown of …

The Target Markets Program Administrators Association (TMPAA) Mid-Year Meeting is fast approaching, taking place on May 6–8 in Dallas, Texas, …

In the findings of our annual global Claims Insights survey, it was clear that concern around the impact of legacy claims has reached new heights and emerged as one of the major challenges on carriers’ minds for the year ahead.

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Irina Simpson, Alma Magana, Margaret Viss, and Kathy Doyle in a roundtable discussion exploring how our experts deliver claims and client service excellence every day.

We are pleased to announce that the third annual edition of our much-anticipated whitepaper, The Carrier Perspective: 2025 Claims Insights, is now available to download.

At the end of each year, our dedicated Carrier Practice Team prepares for the important strategic undertaking of putting together our annual whitepaper, The Carrier Perspective.
We’re proud to have seen it become a global resource for carriers as they navigate the year to come and make important decisions that shape the future of their businesses and the industry.

With the end of the year fast approaching and our 2025 Claims Insights Survey gaining momentum, our Carrier Practice team revisited the key findings from The Carrier Perspective: 2024 Claims Insights, our in-depth report following our global Claims Insights Survey. Read on to find out how these areas have developed over the past 12 months and where they might be heading next.