At the end of each year, our dedicated Carrier Practice Team prepares for the important strategic undertaking of putting together our annual whitepaper, The Carrier Perspective.
We’re proud to have seen it become a global resource for carriers as they navigate the year to come and make important decisions that shape the future of their businesses and the industry.

With the end of the year fast approaching and our 2025 Claims Insights Survey gaining momentum, our Carrier Practice team revisited the key findings from The Carrier Perspective: 2024 Claims Insights, our in-depth report following our global Claims Insights Survey. Read on to find out how these areas have developed over the past 12 months and where they might be heading next.

The 24th Annual Target Markets Program Administrators Association (TMPAA) Summit brought nearly 1,700 attendees to Scottsdale for three days of meetings, networking, educational sessions, and charity. Amy O’Brien, VP — Carrier Practice Sales, shares some of the key topics of conversation from the event to give our readers a better understanding of how GB services this market and why we are considered a partner of choice for outsourced claims management in the MGA, PA, and specialty program space.

The Workers’ Compensation Institute (WCI) is a valued non-profit organization delivering world-class educational sessions at its highly anticipated annual conference. The 2023 conference certainly exceeded all expectations, offering unmatched programming and the ability to give back to both our industry and our community.

At a time of economic volatility, there’s a pressing concern that affects carriers across the board: social inflation. While this phenomenon is yet to be contained, Jon Stambaugh, SVP – Carrier Practice, and Caryn Siebert, VP — Carrier Practice Sales, share six strategies to help carriers successfully navigate the road ahead.

Outdated technology can hinder claims management efficiencies, particularly with legacy claims portfolios. Discover the essential technology must-haves you should look for when trying to overcome integration challenges, enhance business intelligence, and efficiently manage legacy claims.

The wholesale and specialty market is more dynamic than ever—a fact confirmed by our Carrier Practice team at the recent WSIA Annual Marketplace conference. Here, our experts share the key highlights and takeaways from the event, where they reconnected with industry colleagues, heard insights from leaders across the marketplace, and strategized on how to continue delivering service excellence to our strategic partners.

We’re proud to announce that Jennifer Cogbill, SVP — GBCARE, was recently named as an honoree on the 2024 Business Insurance Women to Watch list and will be honored in November. She sat down alongside Chris Hampshire, VP — Carrier Practice Sales, on the CPCU Society’s IN-the-Know Podcast to discuss the role of medical management in the workers’ compensation sector and other key issues impacting the medical space in today’s insurance industry.

In the fast-paced world of general insurance, standing out from the competition is crucial. Analytics innovation and streamlined processes hold the key to operational performance improvement, empowering carriers to achieve remarkable results. Join Joe Powell, SVP – Analytics, as he dives into the transformative impact of analytics innovation in the general insurance space. Joe unveils three game-changers revolutionizing the way carriers operate, unlock unparalleled efficiency, and deliver superior outcomes.

The insurance industry faces unique challenges that can undermine growth opportunities. This is particularly so for Managing General Agents (MGAs) and Program Administrators (PAs), who face an ever-evolving regulatory environment, rising costs, and modern-day obstacles such as cybersecurity risks and the rising number of socially inflated verdicts.

Robust, creative, and strategic planning is paramount for long-term success in the mutual insurance industry. At a time when NAMIC has revealed the sector faces increasing pressures from reinsurance factors, it has never been more important for carriers to take proactive steps to grow, balance capital constraints, and transform their businesses.

The insurance industry is dynamic with new risks emerging as well as the strategies organizations develop to mitigate them, but within the captive industry, these risks and the unique challenges captives face require specific solutions to address them.