Benchmarking is critical to diagnosing the health of your claims program, but the approach carriers and the insurance industry has taken over the years has varied in effectiveness and relevance.

The manner in which carriers select a robust, effective RMIS has changed a lot in recent years.

The COVID-19 pandemic saw labor participation fall to a 36-year low in North America, with the unemployment rate following a similar trend.

In his own words, Chris Hampshire “fell” into insurance initially, but it didn’t take him long to discover all the ways our industry helps keep the world moving.

The rise of analytics has many worried it will replace the genuine value brought by the people in your team, but it’s possible to leverage data, analytics and automation to actually empower your people and take your business further.

Telehealth was rapidly adopted during the pandemic, but as the ability for in-person consults to occur safely increases, there is ongoing debate around the value of telehealth in our future provider suite.

Resolving claims in less time and with better outcomes must involve predictive analytics and human insight.

All claims professionals know the six steps to securing a quality claim experience and outcome, but what measures does your business have in place to ensure you’re alerted when a claim veers off track?

The already critical shortage of skilled professionals in the insurance industry is only getting worse, with the pandemic driving changes in working habits and preferences.

As expected, momentum has picked up in the program market in 2021.

Accurate and effective decision support in claims can impact the trajectory of the claim, reduce its lifecycle and be a critical skill for Resolution Managers to have.

As the U.S. accelerates its planning for the relocation of Afghani interpreters and other contractors that supported our troops throughout our presence there in the fight against terrorism, the companies that provide insurance services to their employers must do the same.