The COVID-19 pandemic forced the world to adapt to a new normal, albeit a temporary one, driven by social and health-based regulations. This, of course, impacted businesses worldwide and created a number of new challenges, from day-to-day operations to communicating with clients to recruiting and retaining talent. These obstacles accelerated how businesses utilize the virtual business environment.

In today’s landscape, the meaning of “performance” for carriers has evolved significantly from decades past. Due to the rapid technological advancements over the years, analytics capabilities now far exceed anything carriers ever thought possible. A landscape has been constructed where performance and processes are largely controlled and driven by quality strategic insights. Here are the three ways you can use SMART Benchmarking to your advantage.

In today’s fast-paced and ever-changing market, insurance companies are facing unprecedented challenges in keeping up with changing customer expectations. We explore three ways MGAs and Program Administrators can adapt to changing customer expectations in 2023.

Our Gallagher Bassett experts regularly attend industry events across the country and enjoy sharing their insights, learnings, and future opportunities within the carrier and captive marketplace. An important topic in the industry right now is the evolution of the captive space. Three of our experts, Amy O’Brien, VP – Carrier Practice Sales, Caryn Siebert, VP and Director – Carrier Engagement, and Sarah LaWall, Senior Business Development Manager, recently attended the World Captive Forum, the CICA Conference, and the Airmic Captives Forum and are excited to share their insights from these three events.

The mutual and mid-market landscape is highly competitive, and managing costs is critical to success. To help you address cost objectives and stay ahead of the competition, we explore three tips for mutual and mid-market carriers to consider when navigating these challenges.

The world has experienced a great deal of change over the past two years. From COVID-19, inflation, and extreme weather events, the types of claims and the ways they are handled have shifted. These events around the world have led to the increasing severity and complexity of claims. Three of our experts sat down to discuss how MGAs and PAs can best position themselves to overcome these challenges this year.

As the insurance industry evolves, mutual and mid-market carriers must stay on top of regulations and legislation. With new laws …

Our up-and-coming female experts talk all things insurance industry. As part of our early celebrations for International Women’s Day 2023, Jessy Watson, AVP—Consultative Analytics; Sandra Nikodimos, Senior Associate—Consultative Analytics; Jennifer Turner, SVP RMIS Solutions; and Megan Nelson, AVP—Operation Insights & Analytics, offer insights into technology and analytics in the carrier marketplace and pursuing a career in insurance.

Delivering service excellence and quality in the carrier space stems from carrier-client relationships that are aligned on shared expectations and are driven by outcomes. Dawn Griffin, SVP—Carrier Practice, outlines GB’s proven three-pronged approach, based on the fundamentals of service excellence, to deliver consistent quality.

Digital technology is already one of the biggest trending topics this year, and carriers are looking to tap into new capabilities to improve claims programs. We are excited to introduce you to the new Luminos dashboard, SMART Benchmarking, a unique approach to claims outcomes offering unparalleled data insights into your performance. Explore the benefits this could add to your claims programs in 2023.

Now that we’ve entered 2023, there’s never been a better time for mutuals and mid-markets to ask themselves where they fit in today’s industry. These answers will not only inform future business decisions but help you stand out from the competition. Caryn Siebert and Amy Cooper share the top tips to find your market differentiator.

The New Year is here, and with it comes new opportunities and challenges for the carrier marketplace. Joe Berrios and Jon Stambaugh share the findings of our 2023 survey and discuss the key themes and top priorities for our partners across the industry this year.