Jon Stambaugh, SVP — Carrier Practice, recently sat down with Rough Notes to discuss the four biggest challenges facing MGAs and program administrators (PAs), including the increasing severity and complexity of claims, maintaining access to top talent without straining profit margins and keeping up with cutting-edge technology to equip your team to deliver superior outcomes. Read how GB is helping MGAs and PAs overcome these challenges and more.

Over the years, cyber threat actors have evolved beyond phishing and ransomware. Today, their attacks are more sophisticated, shifting their strategy in response to new pain points. Kirsten Mickelson, Cyber Claims Practice Leader, examines the top 5 cyber threats in 2026 and how organizations can bolster cyber resilience.

Discover three ways partnering with a claims and risk management expert can help carriers effectively handle high-volume, low-severity claims while ensuring quality outcomes and aligning with strategic business priorities.

Irina Simpson, EVP — Workers’ Compensation, and Jon Stambaugh, SVP — Carrier Practice, discuss new challenges shaping claims management and how GB continues to provide a strategic edge with our dedicated team of claims professionals, ongoing investment in innovative technology, and commitment to achieving superior outcomes for insurance carriers, managing general agents (MGAs) and program administrators (PAs).

Culture starts at the top. When it comes to creating a culture of service, a leader’s actions can demonstrate the value of giving back and set a standard that permeates throughout an organization. For Mike Hessling, Gallagher Bassett’s (GB’s) CEO, North America, this responsibility is a welcomed aspect of his role, one that he embraces as a privilege and a personal mission.