In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Suzanne McCarthy, Margaret Viss, Vicky Kalasmiki, Jill Crane, and Kathy Doyle in a insightful roundtable discussion exploring explore what claims and client service excellence truly means.

In today’s carrier landscape, turning data into actionable strategies is crucial to staying ahead. Gallagher Bassett’s award-winning RMIS platform, Luminos, is leading the charge in reshaping risk management and harnessing data. Find out how Luminos is revolutionizing risk management practices and empowering carriers to achieve success.

In today’s carrier landscape, turning data into actionable strategies is crucial to staying ahead. Gallagher Bassett’s award-winning RMIS platform, Luminos, is leading the charge in reshaping risk management and harnessing data. Find out how Luminos is revolutionizing risk management practices and empowering carriers to achieve success.

We are excited to launch “The Carrier Perspective: 2024 Claims Insights” whitepaper. Based on a global survey of 150 carriers, delve into the transformative shifts impacting carriers, from technology advancements to regulatory changes and global trends. The Carrier Perspective is a comprehensive exploration that offers invaluable insight into trends, challenges, and opportunities to drive success for carriers this year. Read on to stay ahead of the curve in 2024.

In an insurance landscape shaped by shifting customer expectations, the key to success is understanding how to respond with quality service. With International Women’s Day approaching, we checked in with a few of the talented women in our claims and client services groups to explore what service excellence looks like. Amy Cooper, VP — Carrier Practice Sales, leads Gallagher Bassett experts Suzanne McCarthy, Margaret Viss, Vicky Kalasmiki, Jill Crane, and Kathy Doyle in a insightful roundtable discussion exploring explore what claims and client service excellence truly means.

Delivering service excellence and quality in the carrier space stems from carrier-client relationships that are aligned on shared expectations and are driven by outcomes. Dawn Griffin, SVP—Carrier Practice, outlines GB’s proven three-pronged approach, based on the fundamentals of service excellence, to deliver consistent quality.

“Mother nature doesn’t care about COVID”, said Winsbury. “It’s never ending, and it never stops.”

Here are Gallagher Bassett’s Senior Vice President, Carrier Practice, Joseph Berrios, insights into the importance of empathy in the claims process, and how carriers can balance kindness against cost for long-term gain.

In November, our Chief Executive Officer- North America, Mike Hessling, led the latest webinar in our Opportunities and Outcomes series, ‘Innovate to Meet Evolving Customer Expectations and Deliver Improved Outcomes.’ Along with our Carrier Practice Leadership team, he shared his thoughts on how carriers can improve the client experience while taking control of the total cost of risk for their business.

With talent pools vanishing and quality personnel seeking long-term employment, Gallagher Bassett’s Stacey Williams – Chief Client Officer, Australia – explains how carriers can overcome these challenges to deliver better claims outcomes and talent retention.

As we make our way to the end of 2022, it’s a good chance to reflect on the tangible expressions of how we are living our values.

For carriers looking to drive cost and operational efficiencies, outsourcing segments of their claims management services can open the door to wins across the business.