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Gallagher Bassett’s Mike Hessling on Cultivating a Culture of Service Excellence

Gallagher Bassett’s Mike Hessling, CEO, recently spoke to Risk & Insurance about the importance of fostering a culture of service excellence within the organization to enhance client relationships and operational effectieness. Read the full story here – Gallagher Bassett’s Mike Hessling on Cultivating a Culture of Service Excellence.

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What Claims and Client Service Excellence Looks Like in 2026 

In an evolving insurance landscape, maintaining claims and client service excellence remains the foundation of success. To mark International Women’s Month in March, Suzanne McCarthy, Danielle Gugliotti, Alma Magana, Emilee Robach, Danielle Spradlin, and Margaret Viss joined our claims and client service roundtable to discuss the key factors shaping the successful delivery of quality service in 2026.

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February 11, 2026
Insights

The Carrier Perspective: 2026 Claims Insights is Now Available

Based on responses from 250 industry leaders across North America, the UK, and Australia, The Carrier Perspective: 2026 Claims Insights offers a comprehensive overview of the trends shaping carrier market and provides actionable strategies for carriers to maintain their competitive edge in 2026.

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February 11, 2026

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