This edition of the BI Interview features Joe Powell, Chief Digital Officer, talking through the latest trends in technology and AI generation and speaking to how AI is influencing the claims sector and what carriers can expect from this space in the future.

As delays in medical treatment become a consistent pressure in the workers’ compensation industry due to shortages across healthcare providers, Jennifer Cogbill, SVP – GB Care, takes Business Insurance through the most effective strategies for mitigating the effects of delayed care.

Gallagher Bassett’s Greg McKenna, National Practice Leader – Public Sector, spoke to Insurance Business about the prevalence of workplace violence and how it is becoming a growing component of workplace injuries and a central driver of claim frequency, severity and complexity in more workers’ compensation cases.

Recent analysis from Gallagher Bassett reports poor communication as a contributing factor in nearly 70% of workplace incidents. Risk & Insurance breaks down how psychological safety in construction and other high-risk industries could reduce accidents and turnover.

Irina Simpson, EVP — Workers’ Compensation, and Bill Bower, EVP — Practice Leader, Healthcare Vertical, co-author a deep dive into the implications of an increasingly fragile healthcare system for Claims Journal, highlighting changes that will have a ripple effect which will be felt by many, including insurers, for some time.

Chief Client Officer — Risk Management & Carrier Practice, Kapil Mohan, discusses the findings of our annual whitepaper, The Carrier Perspective: 2026 Claims Insights, with Carrier Management, touching on the three factors impacting the claims environment the most.

Business Insurance sat down with Bill Bower, EVP — Practice Leader, Healthcare Vertical, to discuss the significant risks medical spas face and the protocols for procedures that owners should adopt to mitigate liabilities.

Irina Simpson, EVP — Workers’ Compensation, speaks to Business Insurance about the ageing workforce and the importance of early claim intervention as well as the higher cost associated with the complexity of injuries among older workers.

Peter Simon, Loss Control and Construction Safety Leader, co-writes an article on the importance of fostering workplace safety as a second nature practice across companies and work sites for Industrial Hygiene in the Workplace.

Following the release of The Carrier Perspective: 2026 Claims Insights, our annual whitepaper offering a comprehensive overview of the carrier market, Insurance Business Canada covers some of our key findings, as well as how North American carriers are tackling a structural shift in claims costs.

Irina Simpson, EVP — Workers’ Compensation, speaks to Business Insurance about Florida and New Jersey’s tightened workers’ compensation eligibility criteria for undocumented workers, highlighting the broader impact of shifting liability and the new laws’ possible legal, medical and operational ramifications.

Five years on from the pandemic, COVID-19 workers’ compensation claims remain in litigation. Jennifer Cogbill, SVP — GBCARE Client Services, discusses the impact of long COVID and ‘take-home’ COVID on the insurance industry.