With the end of the year fast approaching and our 2025 Claims Insights Survey gaining momentum, our Carrier Practice team revisited the key findings from The Carrier Perspective: 2024 Claims Insights, our in-depth report following our global Claims Insights Survey. Read on to find out how these areas have developed over the past 12 months and where they might be heading next.

The 24th Annual Target Markets Program Administrators Association (TMPAA) Summit brought nearly 1,700 attendees to Scottsdale for three days of meetings, networking, educational sessions, and charity. Amy O’Brien, VP — Carrier Practice Sales, shares some of the key topics of conversation from the event to give our readers a better understanding of how GB services this market and why we are considered a partner of choice for outsourced claims management in the MGA, PA, and specialty program space.

The insurance industry faces unique challenges that can undermine growth opportunities. This is particularly so for Managing General Agents (MGAs) and Program Administrators (PAs), who face an ever-evolving regulatory environment, rising costs, and modern-day obstacles such as cybersecurity risks and the rising number of socially inflated verdicts.

The insurance industry is dynamic with new risks emerging as well as the strategies organizations develop to mitigate them, but within the captive industry, these risks and the unique challenges captives face require specific solutions to address them.

In today’s highly competitive carrier landscape, organizations encounter a wide variety of challenges when it comes to enhancing their talent management strategies, mitigating turnover, and attracting new talent. Joe Berrios, Managing Director — Carrier Practice, shares a few of Gallagher Bassett’s (GB) key talent initiatives aimed at cultivating a workforce that excels in delivering service excellence and superior claims results to our carrier partners.

The Target Markets Program Administrators Association (TMPAA) Mid-Year Meeting took place May 12–15 in Tampa, Florida.

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

Setting yourself apart is crucial for success, and this rings especially true for MGAs and PAs navigating a crowded marketplace. Here, Amy O’Brien, VP — Carrier Practice Sales, shares strategies and expert advice on achieving a high-performance claims operation. Join us as we delve into practical insights that can empower MGAs and PAs to elevate their market presence.

This year’s World Captive Forum covered topics spanning the state of the market, the use of artificial intelligence, securing talent, and diversity in the workplace. It also provided captives the chance to learn how to best prepare their groups for emerging risks, as well as network with industry colleagues.

Join Johnny Taylor and Jennifer Cogbill as they dive into the transformative trends and proactive measures shaping the future of pharmaceuticals and managed care in 2024. In this conversation, our experts uncover insights into legislative impacts, strategies for addressing long COVID, and the crucial role of clinical intervention programs to explore the challenges and opportunities defining the workers’ compensation landscape this year.

As carriers evaluate their portfolio performance at the start of the year, identifying areas for attention and transitioning underperforming portfolios to legacy becomes a top-of-mind consideration. Chris Hampshire, VP — Carrier Practice Sales, explores three ways carriers can improve outcomes on these portfolios through partner sourcing.

Join our Carrier Practice experts as they discuss the highlights and insights from the 2023 Target Markets Annual Summit. Team members Amy O’Brien, Caryn Siebert, and Jon Stambaugh, as well as Kirsten Mickelson and Doug Betkowski of GB Specialty, share their key observations around what is driving growth in the ever-evolving MGA, PA, and specialty program space.