Our annual whitepaper, The Carrier Perspective: 2026 Claims Insights, indicated that high-severity claims are on the rise, with claims complexity increases cited by 64% of respondents. Sean Willett, SVP — Carrier Practice Strategy & Go-To-Market, explores claims management strategies carriers can employ to mitigate the risks of high-severity claims and maintain profitability.
Irina Simpson, EVP — Workers’ Compensation, discusses the new wave of complexity influencing workers’ compensation claims outcomes and the main drivers converging to make claims more difficult to manage as well as what the path forward looks like for claims professionals.
This edition of the BI Interview features Joe Powell, Chief Digital Officer, talking through the latest trends in technology and AI generation and speaking to how AI is influencing the claims sector and what carriers can expect from this space in the future.
As delays in medical treatment become a consistent pressure in the workers’ compensation industry due to shortages across healthcare providers, Jennifer Cogbill, SVP – GB Care, takes Business Insurance through the most effective strategies for mitigating the effects of delayed care.
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